Chethan Kashyap

AI Product Owner and Certified Scrum Master with 20+ years in travel & hospitality SaaS leadership, now focused on AI-native product ownership — from Claude-powered backlog automation to shipping AI features that grew adoption 20%. Deep expertise in GDS/NDC platforms, hotel and air booking integrations, and Agile/Scrum delivery, with a track record of turning AI capability into measurable business outcomes.

AI Product Owner/Manager · Scrum Master at SentientX AI Innovators (2026-05 – Present)

• Own end-to-end AI product roadmap and backlog for SentientX's Human Identity Bank platform and broader AI-transformation client engagements, aligning stakeholders from concept through release.
• Serve as Scrum Master for the engineering team, facilitating daily stand-ups, sprint planning, and retrospectives to drive disciplined delivery cadence and continuous process improvement.
• Pioneered AI-augmented backlog management — using Claude integrated with Jira via MCP (Model Context Protocol) to auto-generate and groom backlog tasks, accelerating sprint preparation.
• Applied Claude AI to support product testing and release validation, strengthening QA coverage and speeding up pre-release checks as Product Owner.
• Drove product adoption up 20% and onboarded 3 new enterprise clients through focused roadmap execution and cross-functional delivery.

Principal Consultant · Lead Product Manager/Owner at Infosys (2025-08 – 2026-02)

• Led and mentored 12+ Product Managers and Product Owners — driving Agile product strategy, backlog prioritisation, and delivery governance to consistently ship high-impact enterprise solutions aligned with business goals in a SaaS environment.
• Owned product strategy and roadmap for Global Mobility platforms across 87+ locations, supporting corporate travel, visa, immigration, and payroll processes for a global enterprise workforce.
• Directed cross-functional collaboration across engineering, HR, compliance, and operations teams, acting as the primary bridge between customer needs, business objectives, and technology delivery.
• Drove enterprise-scale Agile delivery, aligning distributed multi-geography teams to deliver complex travel technology integrations, improving operational efficiency across global mobility programmes.
• Established product governance and prioritisation frameworks balancing business goals, customer needs, and technical feasibility — ensuring optimal resource allocation across concurrent product initiatives.

Sr. Product Specialist · Senior Developer at SAP (2022-08 – 2025-05)

• Drove product discovery and requirements definition in a B2B travel SaaS environment — collaborating with Product Managers, Architects, and domain experts to align product capabilities with enterprise customer needs and long-term platform strategy.
• Owned product roadmap development and backlog prioritisation, managing release planning, defect governance, and continuous improvement cycles across multiple engineering squads with complex interdependencies.
• Designed and delivered end-to-end travel booking workflows leveraging NDC standards — enabling modern airline retailing capabilities for major carriers including Ryanair and Southwest Airlines, a core capability in next-gen travel platforms.
• Led MVP launch of enterprise Air, Car, Hotel, and Rail booking capabilities within Concur Travel — coordinating reliable ticketing, error-handling, and GDS integrations (Amadeus, Sabre) in a fast-paced, customer-focused delivery environment.
• Defined product vision and a multi-year roadmap through structured interviews, workshops, and surveys across 25+ cross-functional teams — keeping delivery deeply connected to real traveller and corporate booking needs.
• Led release readiness end-to-end: coordinated cross-functional review, production validation, and detailed release notes to support seamless enterprise deployments with minimal customer disruption.

Product Specialist · Product Owner · Senior Developer at SAP Concur (2005-07 – 2022-08)

• Built 17 years of deep, hands-on expertise in travel SaaS product management — from software developer to full product ownership of SAP Concur Travel, one of the world's largest corporate travel platforms, gaining rare full-stack product-to-engineering fluency.
• Presented product strategy and roadmaps to senior leadership, securing buy-in for initiatives enhancing booking efficiency, system reliability, and traveller experience across GDS platforms (Amadeus, Sabre, Galileo, Apollo, Worldspan).
• Led 25+ engineers in Agile delivery — defining user stories, acceptance criteria, and use cases for top-quality feature delivery, collaborating closely with UX, QA, and business stakeholders.
• Demonstrated technical depth by collaborating on architecture decisions, API design (REST/SOAP/EDIFACT), and web technology integrations — enabling credible, hands-on partnership with engineering teams.
• Implemented modern test automation frameworks, cutting regression testing time by 75% and dramatically enhancing release coverage and reliability — critical in a high-volume, multi-GDS travel platform.

B.Sc. in Computer Science – Bangalore University (1998 – 2001)