Chethan R

Results-driven Sales and Customer Relationship professional with 4+ years of experience in client acquisition, lead conversion, and revenue growth. Proven ability to achieve sales targets, manage high-value clients, and close deals effectively. Strong communication, negotiation, and relationship-building skills. Actively seeking opportunities in Dubai's real estate sector.

Customer Relationship Manager at GameNation (2025-12 – Present)

Managed customer interactions and relationships to drive retention and revenue growth

• Managed 50+ customer interactions daily, ensuring high service standards
• Improved customer retention by 15–25% through engagement strategies
• Resolved 90% of customer escalations within SLA timelines
• Supported upselling and cross-selling, contributing to revenue growth
• Coordinated with sales, warehouse, and support teams for seamless operations

Sales Executive Manager at Balaji Automobiles (2022-03 – 2025-12)

Led sales operations and team management with consistent target achievement and lead conversion

• Achieved 110–130% of monthly sales targets consistently
• Converted 40–50% of walk-in leads into customers
• Handled 30–50 customer interactions daily
• Closed 10–15 deals per month on average
• Increased repeat customer rate by 20% through relationship management
• Trained and supervised sales team to improve performance and conversion rates

Logistics Management Supervisor at Flipkart Ltd (2019-01 – 2020-02)

Supervised warehouse operations and managed logistics KPIs

• Supervised warehouse operations and ensured timely order dispatch
• Monitored delivery KPIs and maintained operational reports
• Coordinated with teams to reduce delays and improve efficiency

Import & Export Management Program in Import & Export Management – International Institute of Import and Export Management (2018-06 – 2019-01)

Bachelor of Business Administration in Business Administration – DG Vaishnav College, Madras University (2017-06 – 2018-05)