Customer support executive
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The company related to medical device Communicate with customer via call and chats who have escalated issues to determine the beneficial resolution and ensure timely follow - up to verify the complaint have been addressed and satisfied.
Recive inbound inquiries and disputes from customers and internal department.
Handling and resolving the customer complaint/queries or special order via mail or phone .
Update customer information in the customer service database during and after each call.
Give best solution to customer calls regarding billing issues, product problems, service questions and general client.
Identifying customer needs and helping customers use specific features.
Assist in training junior customer support representative.
