Chinnu Naayaka

To obtain a challenging position at a reputable firm where I can broaden my knowledge, abilities, and skills. I am seeking a responsible job opportunity where I can effectively apply my expertise and contribute to the company's success. My aspiration is to maximize my potential, develop my professional skills, and achieve personal fulfillment through exceptional performance.

Customer support executive and Data entry - Orchid Healthcare

(2023-01 - 2025-12)

• Proactive communication of delays is a cumbersome process. When an outsource test is likely to be delayed, we will call each customer and inform.
• Fatal delay management
• Delay intimation to customers
• Dashboard management (TAT breach risk, fatal delays, etc)
• Report upload
• Outsource lab operations (tracking registration accuracy, capturing timestamps, etc.)
• Follow-ups for delayed reports
• Early report requests
• Demographic changes
• Clinical history for customer, will call the cx and collect the history.

Customer support executive - Lustral water purifier

(2023-01 - 2023-12)

• We will act as a liaison, provide product/services information, any query regarding products will resolve.
• Within 24hrs resolve any emerging problems that our customer face with any water purifier TDS problems or water taste, services etc.
• problem-solving, relationship-building, and product knowledge.
• I will handles company calls both incoming and outgoing calls.

SSLC - KITTURU RANI CHENNAMMA RESIDENTIAL SCHOOL (2016)

2nd PUC - Jain PU College (2018)

COMPUTER SCIENCE AND ENGINEERING - HMS INSTITUTE OF TECHNOLOGY (2023)