Chintha Sasikumar

Insurance Operations Associate with experience supporting U.S. Property & Casualty (P&C) insurance operations, proposal creation, new business onboarding, policy administration, and underwriting support. Skilled in EPIC, AIM, and ImageRight, with expertise in maintaining SLA, TAT, quality, and compliance standards.

MBA in Finance and Human Resources with strong analytical, documentation, and stakeholder coordination skills, seeking opportunities in Insurance Operations, Business Analysis, or Financial Operations.

Associate – Insurance Operations - Resource Pro Operational Solutions Pvt Ltd

(2025-06)

• Process U.S. Property & Casualty (P&C) insurance proposals by reviewing customer information, validating policy details, and preparing accurate proposal documents
• Support U.S. end-to-end U.S. insurance operations by creating proposals and forwarding completed cases to Customer Service Representatives (CSRs) for policy issuance and servicing.
• Perform new business onboarding for U.S. clients across Southern and Western California, ensuring accurate data entry, policy setup, and documentation.
• Review policy information and supporting documents to ensure compliance with underwriting guidelines, client requirements, and quality standards.
• Meet productivity, turnaround time (TAT), SLA, and quality targets while handling high-volume insurance transactions with a high level of accuracy.
• Collaborate with underwriters, CSRs, and internal teams to resolve discrepancies and ensure smooth end-to-end insurance operations.
• Train and support new team members on process workflows, SOPs, quality standards, and best practices.
• Utilize EPIC, AIM, and ImageRight to maintain policy records, process transactions, and ensure data accuracy.
• Ensure regulatory compliance and maintain confidentiality while processing customer and policy information.
• Process financial transactions, perform invoice reconciliation, and maintain documentation across General Liability, Property, Umbrella, and other commercial lines while maintaining 100% SLA adherence.
• Resolve 30+ customer and underwriter queries per week via email, consistently achieving first responses within the 24-hour SLA with zero escalations.
• Build and maintain MS Excel dashboards to track operational KPIs, reducing manual reporting time by 30% per reporting cycle.
• Ensure full regulatory compliance across all policy servicing activities, with zero compliance violations recorded.

Process Executive – Financial Fraud Operations - Infosys BPM Limited

(2024-10 - 2025-01)

Contract Role

• Analysed 100+ financial transactions daily — checks, cards, loans, and online banking — to detect fraud, discrepancies, and potential financial losses, maintaining 98% detection accuracy.
• Processed fraud claims, banking investigations, and payment dispute documentation while maintaining complete data confidentiality across all assigned cases.
• Prepared operational and financial reports with full regulatory compliance (AML/KYC standards), contributing to a 15% reduction in unresolved dispute backlog.
• Collaborated with cross-functional teams to identify and resolve process inefficiencies, improving case turnaround time by 10%.

Master of Business Administration (MBA) - Finance & HR - Sri Krishnadevaraya University (2022 - 2024)

Bachelor of Commerce (B.Com) - Sri Vivekananda Degree College (2019 - 2022)