Customer support representative at Concentrix (2025-03 – Present)
- Managed 50+ daily customer interactions via chat, and email, achieving a 85-90% + customer satisfaction score (CSAT) through effective communication and problem resolution.
- Resolved customer inquiries and complaints and also reducing escalation rates through proactive issue handling.
- Collaborated with internal teams to address technical and service issues, contributing faster resolution times.
Operations Team Member at Event Tree (2024-01 – 2024-05)
- Coordinated with multiple vendors and clients for corporate and social events, ensuring smooth execution and on-time delivery of event requirements.
- Managed client communication and event updates, improving customer satisfaction and repeat business opportunities.
- Assisted in planning and executing large-scale events with 100–500 attendees, ensuring seamless logistics and guest experience.
Hospitality Intern at Accor Hotels (2022-09 – 2022-12)
- Assisted front office teams in handling 30–40 guest interactions daily, ensuring prompt responses to inquiries and maintaining high customer satisfaction standards.
- Supported guest relations and service recovery, resolving issues efficiently and contributing to improved guest experience ratings.
- Maintained professional communication with guests and staff, helping deliver a welcoming and service-oriented hospitality environment.
Operations Team at DNA Entertainment Networks (2022-04 – 2022-04)
- Supported operations for large-scale live events with 500+ attendees, ensuring smooth guest flow and positive customer experiences.
- Acted as a secondary point of contact for clients, handling inquiries and resolving real-time concerns during events.
- Collaborated with event coordinators and vendors to maintain efficient logistics and service standards.
- Assisted in coordinating event teams, helping ensure timely execution of schedules and operational tasks.
