Restaurant Incharge - Little Italy Group - Vadodara, Gujarat, India
(2025-12)
- Oversee daily operations, guest satisfaction, and service standards for a premier dining establishment.
- Lead, mentor, and schedule front-of-house personnel to ensure strict adherence to hospitality benchmarks and standard operating procedures (SOPs).
- Manage inventory, control pilferage, and minimize wastage to optimize profitability while maintaining top-tier food and beverage quality.
- Engage directly with patrons to gather feedback, handle inquiries, and cultivate a loyal local customer base.
Restaurant General Manager - Muzuri Retail SARL - Lubumbashi, Democratic Republic of the Congo
(2024-12 - 2025-11)
- Managed complete food and beverage operations of a luxury restaurant, overseeing a diverse team of 40+ staff members.
- Implemented strategic cost-saving measures that resulted in a 15% decrease in overall food and beverage expenses.
- Developed comprehensive training programs, successfully boosting staff productivity by 20%.
- Collaborated closely with the culinary team to design seasonal menu offerings, enhancing guest satisfaction and driving revenue growth.
Restaurant Manager - Saffron Group of Restaurants - Hanoi, Vietnam
(2024-04 - 2024-10)
- Directed daily operations of a high-end restaurant, ensuring a seamless, premium dining experience for international guests.
- Achieved a 25% increase in yearly revenue through the execution of targeted localized marketing strategies.
- Cultivated and maintained robust relationships with local vendors, significantly improving the quality and consistency of raw ingredients.
- Introduced performance-based staff incentive initiatives, successfully reducing employee turnover by 20%.
Restaurant Manager - Indigo Restaurant and Bar - Abuja, Nigeria
(2020-12 - 2023-10)
- Partnered with the Food & Beverage Manager to streamline daily administrative and floor operations.
- Introduced updated customer service protocols, leading to a 10% increase in overall guest satisfaction scores.
- Coordinated high-profile private functions and special events, driving additional revenue streams and generating positive reviews.
- Trained and mentored incoming service personnel to elevate standard service delivery and execution.
Restaurant Manager - Valleyview by Travista - Udaipur, Rajasthan, India
(2018-08 - 2020-03)
- Served as the independent in-charge of the restaurant, ensuring premium service delivery across day-to-day operations.
- Enforced standard operating procedures (SOPs) across all shifts to maintain peak food, beverage, and hygiene quality.
- Successfully audited and managed stock to strictly control pilferage and minimize kitchen/service wastage.
- Handled banquet inquiries, corporate bookings, and guest relations on a daily basis.
Food & Beverage Supervisor - Hotel Fatehgarh - Udaipur, India
(2016-08 - 2018-07)
- Supervised multiple service outlets concurrently while maintaining a highly professional, cohesive work environment.
- Managed opening/closing protocols, safe cash handling, daily budgeting tracking, and shift task assignments.
Captain - Hotel Fatehgarh - Udaipur, India
(2014-01 - 2015-03)
- Managed guest orders utilizing the POS system and ensured prompt, accurate food and beverage table service.
Steward - Shiv Niwas Palace (HRH Group of Hotels) - Udaipur, India
(2009-12 - 2013-12)
- Delivered luxury heritage hospitality service, ensuring total satisfaction for high-profile and international guests.
