Chirag Rohit

Dedicated and adaptable professional with over 11 years of experience in customer service, sales, and marketing. Proven ability to resolve product-related inquiries, manage customer grievances, and drive sales targets. Skilled in communication, problem-solving, and data management, with a strong customer-first mindset. Eager to leverage extensive customer engagement experience to enhance customer satisfaction and support operations at ShrinQ Consulting Group Inc.

Customer Service, Sales & Marketing Executive - Techgrains Technology Pvt Ltd

(2013-01 - 2016-06)

• Promoted products to target audiences.
• Gathered customer data to inform product development and marketing strategies.
• Resolved product-related inquiries to ensure customer satisfaction.

Sales & Marketing Executive - Just Dial Limited

(2016-07 - 2021-10)

• Executed product promotion campaigns.
• Collected customer data to identify market trends and opportunities.
• Addressed and resolved product-specific queries.
• Engaged potential and existing customers to present products or services.
• Provided detailed information on company services.
• Maintained and updated customer information within the company database.
• Processed orders accurately and efficiently.
• Managed customer grievances to uphold the company's reputation.
• Exceeded sales quotas by going the extra mile to facilitate future sales.
• Documented calls and sales, noting relevant information for future reference.

Business Development Executive - The Humble Home

(2021-11 - 2024-11)

Expert in converting Google Ads and social media leads into loyal customers by effectively demonstrating product value and aligning marketing strategies with client needs.

• Initiate contact through cold calling, email campaigns, networking, and social media.
• Answer questions about services of the company.
• Enter and update customer information in the database.
• Handle grievances to preserve the company's reputation.

Assistant Marketing Manager - Creative Turnkey Project PVT LTD

(2025-11)

Results-driven marketing and sales professional specializing in lead conversion. Proven ability to take inbound leads generated through Google Ads and Social Media, effectively communicate product value, guide clients through the marketing funnel, and successfully close sales.

• Initiated outreach through cold calling, email campaigns, networking.
• Addressed inquiries regarding company services.
• Updated and maintained customer information within the database.
• Processed orders accurately and efficiently.
• Handled customer grievances to preserve the company's reputation.

Diploma - Textile Technology - M.S. University of Baroda

Diploma - CTTC - SITD, Ahmedabad

Diploma - Hospitality Management - Ozford College

Graduates Diploma - Administration - Pinnacle College