Travel and Entertainment expense specialist - RXO Logistics
(2022-10)
- T&E and P-Card Program Management: Oversee all aspects of the T&E reimbursement and P-Card programs, including card issuance, setting spending limits, and user training. Ensure operations align with company policies and external regulations, Handling Service now tickets for new credit card issues and credit limit changes.
- Compliance and Policy Enforcement: Develop, enforce, and ensure compliance with T&E and P-Card policies to adhere to internal guidelines and external regulations, including conducting regular T&E audits, continuing to improve the overall travel and entertainment process. Encouraging employees to submit 1 or 2 Concur reports monthly to assist in cost savings for RXO
- Stakeholder Service: Provide exemplary service to internal stakeholders, addressing inquiries and resolving issues related to T&E and P-Cards promptly, including escalations and complex issues efficiently.
- Operational Excellence: Focusing on operational efficiency, accuracy, and compliance. Implement process improvements to enhance service delivery and reduce errors.
- Reports: Creating Termination and Leave reports and then blocking employee credit cards who are on leave or have been terminated and sending email to their respective manager to complete their pending Concur reports. Generating assigned and unassigned report, to notify employee about accounts that are overdue by 30, 60, or 90 days
- Approving CITI's application to issue new credit cards for travel, purchases, and declining balances to newly hired employee.
- Handling the Concur mailbox for issues with travel booking, Concur application, and expense report.
- Handling RXO corporate credit mailbox issues for credit cards and other operations.
- Approving expense reports in Concur for employees on daily basis and assisting them in submitting their expense reports so that they don't run out of credit.
- Acting as a delegate for stakeholder and preparing there concur report
- Auditing and Approving claims for RXO which are incurred by employee for business related purpose (Mumbai site).
- Managing and training new trainees and team member
- Helping US Stakeholders in comprehend the Travel and expense process.
- Onboarding new vendor for payment vai Coupa and Oracle sending Graphite invitation to new vendor for onboarding process
Billing and Disputes Specialist - Xpo Logistics - Mumbai
(2019-05 - 2022-10)
Performing bill audits on serviced bills and requests, an accomplished Billing and Disputes Specialist in Back Office Operations in SRN (Service Request Number) the tasks include updating FIA queue requests, updating SRNs with new and unique rules in the process, updating and servicing requests.
- Adhered to department processes, procedures, and goal expectations for case investigations.
- Kept up to date on industry information, system changes, network rules and compliance issue.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge. Built a highly efficient team through ongoing coaching and professional development opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating record tracking and data
- Developed internal requirements and standards to minimize regulatory risks and liabilities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept a high average of performance evaluations done by the onshore office.
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
Sr. Associate - MAERSK India private Ltd.
(2016-08 - 2019-04)
- To perform the operations for dispute (freight rates) processes from an end-to-end perspective.
- To monitor and sustain our own performance towards the KPI targets and process improvements.
- Coordinated with sales and customer services (Germany, Belgium, and the Netherlands) and sent concrete notification advice to disputing customers through a specific channel of communication (SAP correspondences or direct emails).
- Handle dispute case resolution within the specified SLA (24-hour SLA).
- Assistance in the doubts of my team members.
SWBC Associate - Altisource India private Ltd.
(2014-10 - 2016-08)
- Responsible for contacting US insurance companies on behalf of providers. Working on Co-Track and Excel.
- Reviewing & updating document of Insurance in Co-track and Making payments insurance Policies to insurance company.
Customer Service Associate - FirstSource solutions private Ltd.
(2013-07 - 2014-10)
- Reviewing & verifying applicants ID and address proof.
- Calculating income proofs and forwarding applications towards the offer stage.
- Follow up on the pending documents from the broker and applicant.
- Responding to underwriters' requirements and providing the required document as per process.
