Chirag Verma

Detail-oriented Software Testing professional with 4+ years of corporate experience in team leadership, process improvement, and quality-focused operations within the healthcare domain. Transitioned into Software Testing through intensive hands-on training in Manual and Automation Testing, gaining practical experience in Java, Selenium WebDriver, TestNG, SQL, Maven, REST Assured, Postman, Git, Jenkins, and Agile Scrum. Combines strong analytical, leadership, and stakeholder-communication skills from prior operations roles with a growing technical foundation in building reliable, maintainable automation solutions.

Assistant Team Lead - HealthRecon Connect (HRC)

(2023-11 - 2026-04)

• Led a team delivering high-quality client operations while consistently meeting productivity and SLA targets.
• Conducted root cause analysis on recurring operational issues and recommended process improvements adopted by the team.
• Monitored quality metrics across the team and ensured compliance with client expectations.
• Collaborated with cross-functional stakeholders to resolve complex operational challenges.
• Mentored and trained new team members, maintaining process documentation for consistent onboarding.
• Managed workload allocation and supported continuous process-improvement initiatives.

Senior Analyst - R1RCM

(2021-11 - 2023-11)

• Processed and analyzed healthcare insurance claims while maintaining high quality standards.
• Investigated claim discrepancies and coordinated with stakeholders for timely resolution.
• Ensured adherence to client guidelines and operational compliance requirements.
• Contributed to process-improvement initiatives that enhanced operational efficiency.

Bachelor of Business Administration - BBA - Jagannath International Management School (2021)