Chirag Zala

Windows Systems Engineer with over 10 years of experience in healthcare IT managed services. Expert in Windows Server Administration (2012/2016/2019), Azure Cloud,

Certificate Lifecycle Management (SSL Certificates), and ITIL processes. Strong knowledge of event monitoring tools, patching, security compliance, and incident/change management.

Adept at providing on-call support, creating runbooks, and collaborating with global teams.

Senior Systems Engineer

Veradigm India Private Limited, Vadodara (April 2025 – Sep 2025)

• Manage and maintain hosted environments while owning and resolving assigned incidents and tasks.
• Administer Windows Server, SQL Server, Failover Clustering, App-V, and RDS.
• Lead certificate lifecycle management including monthly and yearly renewals, IIS binding,

cleanup, and validation.

• Perform CVE vulnerability remediation, AD CIP remediation, gMSA account and security group creation.
• Configure and publish RD Web Apps from RD Gateway servers to Parallel RAS farms in

Azure.

• Provide after-hours on-call support and backup support for US teams.
• Create and maintain technical documentation and runbooks on Confluence.
• Work on Jira and ServiceNow cases ensuring proper updates and closure.
• Mentor junior administrators and support escalated technical issues.

Systems Engineer

Allscripts India LLP, Vadodara (Jan 2022 – Mar 2025)

• Supported clients with Windows Server and SQL environments, troubleshooting and maintenance.
• Managed ServiceNow tickets, ensured SLA-based resolution, and provided after-hours support.
• Assisted in certificate renewals and binding activities with stakeholders.
• Participated in MI bridge calls, providing technical input to reduce downtime.
• Acted as backup for US-based resources during off-hours.

NOC Support Engineer

MRI Software, Vadodara (Aug 2020 – Jan 2022)

• Supported Windows Servers (2008/2012/2016), including patching and troubleshooting.
• Monitored infrastructure using LogicMonitor, resolving alerts and incidents.
• Performed daily backup checks (Rapid Recovery & Veeam), troubleshooting failures.
• Installed, upgraded, and uninstalled third-party software.
• Attended major incident calls, assisting in RCA and faster resolution.

Associate System Support Engineer

Allscripts India LLP, Vadodara (Jul 2017 – Jul 2020)

• Managed and maintained 3800+ Windows Servers across production and non-production.
• Led patching activities, including CAB approvals and stakeholder coordination.
• Troubleshot DNS, DHCP, clustering, VMware, and NetApp storage issues.
• Monitored system health via ITOM, AppDynamics, and Nagios.
• Documented processes, performed RCA, and mentored new joiners.

Wintel Server Support Engineer

Atos India Pvt. Ltd., Vadodara (Dec 2014 – Jul 2017)

• Managed and maintained 10,500+ Windows Servers (2003/2008/2012).
• Administered patching via SCCM and performed hardware troubleshooting with HP vendors.
• Supported AD, user management, password resets, and network access provisioning.
• Led bridge calls for server outages and performed RCA.
• Created runbooks and SOPs for knowledge sharing and onboarding.

Master of Science (IT), Shipra College of Computer Science & Technology, Rajkot – 75.33%

(2023–2025)

Bachelor of Computer Application, Shipra College of Computer Science & Technology, Rajkot

– 66.62% (2021–2023)

Diploma in Electronics and Communication, Atmiya Group of Colleges, Rajkot – CGPA: 8.09

(2010–2013)

Higher Secondary (Science Stream-PCM), Lalbahadur Shastri Vidhyalaya, Rajkot (2011)

Secondary, Vikas Vidhyalaya, Rajkot (2008)