Chirasya K

Application Support Engineer with 3 years of experience in banking application, production support and service management. Proficient in incident and problem management using ITIL practices, ServiceNow, Splunk and Dynatrace. Hands-on experience with Unix/Linux Shell scripting, SQL, and application/batch job monitoring.

Skilled at leading cross-functional teams during critical incidents, driving root cause analysis and implementing long-term fixes to enhance service stability. Experienced in DotNet, Microsoft Azure, and core banking systems with a strong record in managing infrastructure upgrades and ensuring 24x7 service continuity.

Application Support Engineer L2 at Wipro Technologies, for Lloyds Banking Group (2023-01 – Present)

3 years of experience in supporting internet banking production issues through log analysis on Splunk & auditing API logs, with a comprehensive E2E understanding of Microservice architecture, API interactions, host system dependencies, & journey flows.

• Coordinated cross-functionally with development team to identify the root cause of L2/L3 real-time issues & customer complaints within Service Level Agreements (SLAs) by detecting bug and analyzing errors & exceptions from logs.
• Monitored application health, batch jobs, and production environments to proactively identify and resolve issues before impact to service.
• Ensured fixes were implemented with minimal downtime while monitoring alerts and maintaining service reliability.
• Wrote and maintained Shell scripts to automate monitoring, log checks, and routine operational tasks, reducing manual effort.
• Executed SQL queries on database to correct data mismatches and also created standardized SQL query templates.
• Led client meetings on escalated, measure, broad issues and to present monthly team efforts in reducing incidents and problem records.
• Created reports and dashboards from event and log analysis as part of automation.
• Documented knowledge handbooks for known issues and recorded KT sessions for journey flows on Confluence.
• Maintained a client-centric approach, effectively handling ad-hoc tasks.

Project Engineer Trainee at Wipro Projects & Trainings (2022-07 – 2023-12)

Developed an online e-commerce platform using C# with ASP.NET Core MVC and Web API, utilized Azure Cloud services for database and deployed via Azure Functions.

B.E in Computer Science and Engineering – Cambridge Institute of Technology (VTU) (2018-08 – 2022-07)