Cijo Jose

Delivery Manager and Programme Leader with 21+ years of experience leading enterprise transformation, IAM/CIAM, application modernisation, and support delivery for global BFSI clients across the US, UK, Canada, Australia, and Southeast Asia. Experienced in managing multi-vendor programmes, globally distributed teams, and complex stakeholder environments across both large enterprises and growing consulting organisations. Proven track record of establishing delivery processes, stakeholder engagement practices, governance structures, and reporting mechanisms that improve delivery predictability, client confidence, operational effectiveness, and account growth.

Managed portfolios of up to USD 7M, teams of 30–70 resources, and long-term client relationships across multiple geographies. Recognised for bringing structure, clarity, accountability, and commercial discipline to delivery environments while maintaining a practical and outcome-focused approach. Six years of onsite delivery experience across the US and UK.

Prince2 Practitioner, Certified Scrum Master, and ITIL certified.

Delivery Lead at Midships.io (2022-10 – Present)

Joined as the organisation's first dedicated Delivery Lead — no governance framework, no reporting structure, and no delivery cadence in place. Two active clients managed entirely reactively. Boutique IAM Consulting firm with BFSI clients across UK, Southeast Asia & Australia.

• Designed and implemented end-to-end delivery governance, client reporting cadences, risk management practices, escalation processes, and stakeholder review forums across all accounts.
• Introduced resource utilisation tracking, capacity planning, and forecasting practices — improving allocation visibility and enabling growth without proportional increases in headcount.
• Strengthened SOW governance through improved scope control, assumptions management, dependency tracking, commercial oversight, and accountability mechanisms.
• Established a repeatable onboarding approach for new client engagements, improving delivery readiness and consistency across accounts.
• Improved delivery visibility and client confidence, directly enabling account growth from single engagements to multiple concurrent workstreams per client — growing the portfolio from USD 0.5M to USD 7M.
• Improved resource workload clarity, supporting better work-life balance and allowing the team to absorb additional work with existing capacity.
• Created a stable operational baseline that allowed new senior leadership to onboard smoothly as the organisation scaled.
• Own end-to-end delivery across multiple ForgeRock IAM / CIAM engagements across 4 concurrent client accounts.
• Serve as primary client-facing point of contact across delivery, planning, governance, issue management, and stakeholder discussions.
• Manage resource planning, utilisation tracking, cross-account prioritisation, and execution oversight across accounts of 8–15 resources.
• Support Agile and DevSecOps transformation initiatives through governance, planning, and delivery leadership.
• Work closely with architects, engineering teams, client stakeholders, and vendor partners to ensure successful delivery outcomes.

Manager – Software Engineering at Accenture (2005-03 – 2022-09)

Led enterprise delivery programmes across application development, application modernisation, support transformation, and operational improvement for banking and insurance clients across North America and Europe. 7 BFSI Clients. Teams of 30–70. Portfolio up to USD 6M annually.

• Managed globally distributed teams of 30–70 resources across India, the UK, and North America.
• Responsible for delivery governance, stakeholder management, demand planning, capacity planning, resource forecasting, vendor management, and delivery reporting.
• Established governance structures, RAID management processes, operational controls, and delivery frameworks across multi-vendor environments.
• Led Agile transformation initiatives, vendor transitions, operational stabilisation programmes, and continuous improvement initiatives.
• Approximately six years of onsite experience across the US and UK.

BSP Programme Manager & Claims Tower Lead at Accenture (2020-06 – 2022-09)

Prudential Insurance, North America — Business Sustainability Programme. Team: 30–40. Portfolio: ~USD 6M/year.

• Managed governance and delivery oversight for the Business Sustainability Programme covering 10–18 concurrent projects and an annual portfolio of approximately USD 6M.
• Led the Claims Tower transition from the incumbent vendor and established a new delivery organisation comprising 30–40 resources across Bangalore, Mumbai, and New Jersey.
• Led Agile transformation initiatives for Medical Underwriting programmes.

Portfolio Lead – Personal & Claims at Accenture (2017-10 – 2020-06)

RSA Insurance UK. Team: 40–70.

• Led Application Development, Maintenance, and Enhancement portfolios across India and the UK.
• Managed teams of 40–70 resources supporting business-critical insurance platforms.
• Maintained customer satisfaction scores above 96% for three consecutive years.
• Delivered process improvement and automation initiatives that improved operational efficiency and service quality.

AM/AME BSA Manager at Accenture (2014-09 – 2017-09)

National General Insurance, North America. 1–4 onshore + 5–10 offshore.

• Led business analysis and delivery coordination across multiple enterprise applications.
• Managed work prioritisation, stakeholder reporting, SLA governance, and operational improvements.
• Implemented process improvement and automation initiatives that reduced operational effort and improved response times.

Payment Processing Application Lead at Accenture (2012-10 – 2014-08)

Citizens Bank, North America.

• Managed support and operational delivery for payment processing applications.
• Reduced vendor dependency through knowledge management, automation, and process improvements.
• Improved operational stability through monitoring enhancements and disaster recovery process improvements.

Mainframe Application Lead at Accenture (2011-03 – 2012-09)

American Express.

Migration Team Lead at Accenture (2010-07 – 2011-02)

TD Canada Trust.

Senior Software Engineer & Configuration Manager at Barclays Bank UK (2007-07 – 2010-07)

Software Engineer at American Express (2005-06 – 2007-06)

Master of Science in Computer Applications (MCA) – Mahatma Gandhi University