Clabz 94

Experienced retail professional with strong expertise in premium retail operations, team leadership, and customer experience management. Proven ability to drive sales performance, improve conversion, manage inventory, and maintain brand standards.

Background includes corporate operations and service roles, enabling strong process discipline and people management. Ready to take full responsibility as a Store Manager.

Assistant Store Manager at New Balance (2025-01 – Present)

• Support end-to-end store operations and daily business execution
• Drive walk-in conversion, average bill value, and repeat customers
• Lead, train, and motivate the store team to achieve targets
• Ensure VM standards, SOP compliance, and stock accuracy
• Handle customer escalations and service recovery

Senior Fashion Consultant – Footwear at Fizzy Goblet (2024-01 – 2024-12)

• Delivered premium customer styling and product consultation
• Supported sales targets through strong product knowledge
• Assisted in VM execution and inventory handling

Operations / Background Verification Executive at Sterling Backcheck (2022-01 – 2025-01)

• Managed end-to-end background verification processes
• Ensured data accuracy, compliance, and SLA adherence
• Maintained confidentiality and quality standards

Customer Support Executive at Tech Mahindra (2018-01 – 2022-12)

• Handled customer interactions and service escalations
• Maintained high customer satisfaction and quality metrics

Salon Manager at Stylush Salon (2015-01 – 2018-12)

• Managed complete salon operations and staff scheduling
• Handled billing, inventory, and customer relationships
• Improved repeat business through service quality