Claribel Kasab

Greet visitors, clients, and employees professionally and efficiently. Manage visitor logs, issue access passes, and maintain security. Respond to visitor inquiries, providing directions and information.

Front Office Executive - Crest Property Solution Pvt Ltd.

(2025-06 - 2026-06)

• Greet visitors, clients, and employees professionally and efficiently.
• Manage visitor logs, issue access passes, and maintain security.
• Respond to visitor inquiries, providing directions and information.
• Answer, screen, and redirect incoming phone calls to the appropriate personnel or departments.
• Handle incoming and outgoing mail and courier services, tracking packages.
• Serve as a liaison between facility management staff, employees, and external vendors.
• Handle administrative requests, manage office supplies and inventory, and place orders.
• Maintain organized office records, files, and documentation.
• Coordinate with maintenance, housekeeping, and security teams regarding facilities-related requests.
• Monitor and report any facility issues or concerns to the appropriate personnel.
• Help maintain the cleanliness and organized appearance of the reception area.
• Provide a professional and positive first impression for everyone interacting with the office.
• Handle inquiries and complaints in a timely and professional manner.

Customer relation Executive - Sila Solution Pvt Ltd

(2024-09 - 2025-05)

• Greet visitors, clients, and employees professionally and efficiently.
• Manage visitor logs, issue access passes, and maintain security.
• Respond to visitor inquiries, providing directions and information.
• Answer, screen, and redirect incoming phone calls to the appropriate personnel or departments.
• Handle incoming and outgoing mail and courier services, tracking packages.
• Serve as a liaison between facility management staff, employees, and external vendors.
• Handle administrative requests, manage office supplies and inventory, and place orders.
• Maintain organized office records, files, and documentation.
• Coordinate with maintenance, housekeeping, and security teams regarding facilities-related requests.
• Monitor and report any facility issues or concerns to the appropriate personnel.
• Help maintain the cleanliness and organized appearance of the reception area.
• Provide a professional and positive first impression for everyone interacting with the office.
• Handle inquiries and complaints in a timely and professional manner.

Reservation Manager - Intercontinental, Marine Drive - Mumbai

(2022-09 - 2024-05)

Oceanfront luxury boutique hotel in Mumbai. Located strategically in Mumbai's Art Deco district and with a panoramic view of the Arabian Sea, InterContinental Marine Drive-Mumbai stands out with its large rooms and suites.

• Liaising with central reservation team to communicate new rate plans and promotions
• Liaising with travel agents, the revenue manager and the rooms division manager
• Assisting the sales team in setting their rates
• Maintaining the in-house reservations systems
• Forecasting revenue streams
• Review reservation booked daily.
• Review arrival report daily.
• Responsible for preparation of occupancy forecast.
• Responsible for training staff.
• Responsible for implementation of policies and procedures.
• Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
• Liaise with Revenue Team in regards to occupancy, Rates Reservation's Analysis.
• Identify Top Producing Accounts ensure proper recognition by reservation staff.
• Knowledgeable in hotel and guest room facilities/services and ensures reservations and front office agents are equally knowledgeable.
• Responsible for various Production reports and supply to each department concerned.
• Monitoring Telephone Manner and general performance of reservations staff daily.
• Ensure special handling of repeats guest and very VIP guest.
• Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
• Follows up tentative bookings and update reservation status
• Reviews no-show and cancelled reservations and processes charges according to hotel's policy
• Review room blocking for members, long stay, suites and special group request.
• Supervising of Group Reservations.
• Maintain cordial relations with commercial clients.
• Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
• Responsible for work schedule
• In general, perform any other duties might requested by Front Office Manager or Room Division Manager.

Reservation Manager - Red Thread Hotels

(2022-01 - 2022-06)

• Manage the activities and performance of the Reservation Team.
• Ensure the smooth day-to-day operations by enforcing standard operating practices.
• Ensure calls, emails and guest bookings of the hotel are attended to and reverted swiftly within the set time frame.
• Review reservation booked daily.
• Review arrival for the next day.
• Maximize occupancy levels by reviewing and revising revenue strategies.
• Manage third party sites to establish rates, policies, Audits on OTA pricing to ensure best rate guarantee and OTA Commission reconciliation.
• Maximize conversion ratios in order to achieve departmental targets.
• Contribute to the selling strategy of the hotel, and ensuring adherence to the same.
• Understand the competitive market place and implement strategies to ensure the hotel stays ahead in the local market.
• Building and maintaining relationship with Corporate clients and Travel Agents.
• Handling guest complaints and escalations pertaining to room reservations.
• Overlook Group blockings, movements and operations and Maintain Rate Contracts.

Guest Relation Executive - Jolie's

(2021-08 - 2022-01)

Jolie's is a members only club crafted by the finest architects of pleasure.

HR Associate - Reshamandi

(2021-03 - 2021-07)

Nation's 1st #agritech startup digitizing India's silk supply chain.

• Perform administrative work, including scheduling, maintaining files and replying to recruitment related mail.
• Maintaining HR records including, résumés, applicant logs, and employee forms.
• Communicating with potential job candidates.
• Posting Job on different channels and screen the application
• Assisting in the recruitment and interview processes.
• Issuing offer letter and Appointment letter
• Assisting with the distribution of training material
• Acting as a liaison between employees and insurance providers
• Onboarding new employee and conduction employee induction and explaining employee benefits.
• Responding to HR-related queries within the company.
• Collecting, calculating, and entering data in order to maintain and update payroll statement.
• Maintaining and updating payroll information and resolving any discrepancies.

Lead Anchor - Tugbug Children Center

(2019-10 - 2021-02)

Our aim is to reconnect children with our roots and with the arts through a combination of interesting and environmentally conscious activities. These include storytelling, puppet shows, painting, handicraft, clay modelling, recycling, gardening, reading, rhythm, movement, song and self-directed play.

Reservation Manager - La Verda Suites and Villas, Dubai Marina - Dubai Marina

(2015-08 - 2017-08)

Pre-opening team. Owned by ARJ properties & located in a prime Dubai Location – La Verda Suites & Villas, Dubai Marina is a 5 star-Deluxe Hotel Apartments.

• Liaising with Travel Agents, the Revenue manager and Front office manager.
• Liaising with revenue department regarding new rate plans and promotions.
• Assisting the revenue team in uploading rates on opera.
• Maintaining the in-house reservations systems.
• Coordinate with sales and reservation team for all room bookings and provide training to all customer service coordinators and assist to resolve all issues.
• Manage and distribute rates, promotions and inventory flawlessly across all channels.
• Complete knowledge of entire reservation procedure according to hotel standards
• Handling of correspondences, faxes, mails.
• Assign daily tasks to reservations staff.
• Review reservation booked daily.
• Review arrival report daily.
• Providing on the job training to staff as per hotel standards on weekly basis in regards to guest room facilities / services, any amendments in the policies or procedures.
• Uploading Corporate/Travel Agent Public rates both in system and filing correspondence/ contracts.
• Liaise with Sales department in regards to occupancy, rates reservation's analysis.
• Identify Top Producing Accounts ensure proper recognition

H.S.C - Elphinstone College, Mumbai (2004-03)

S.S.C - Fatima High School, Mumbai (2002-03)

Diploma - Aviation & Hospitality Management - Air-Hostess Academy (2004-05 - 2005-05)