Front Office Executive - Crest Property Solution Pvt Ltd.
(2025-06 - 2026-06)
- Greet visitors, clients, and employees professionally and efficiently.
- Manage visitor logs, issue access passes, and maintain security.
- Respond to visitor inquiries, providing directions and information.
- Answer, screen, and redirect incoming phone calls to the appropriate personnel or departments.
- Handle incoming and outgoing mail and courier services, tracking packages.
- Serve as a liaison between facility management staff, employees, and external vendors.
- Handle administrative requests, manage office supplies and inventory, and place orders.
- Maintain organized office records, files, and documentation.
- Coordinate with maintenance, housekeeping, and security teams regarding facilities-related requests.
- Monitor and report any facility issues or concerns to the appropriate personnel.
- Help maintain the cleanliness and organized appearance of the reception area.
- Provide a professional and positive first impression for everyone interacting with the office.
- Handle inquiries and complaints in a timely and professional manner.
Customer relation Executive - Sila Solution Pvt Ltd
(2024-09 - 2025-05)
- Greet visitors, clients, and employees professionally and efficiently.
- Manage visitor logs, issue access passes, and maintain security.
- Respond to visitor inquiries, providing directions and information.
- Answer, screen, and redirect incoming phone calls to the appropriate personnel or departments.
- Handle incoming and outgoing mail and courier services, tracking packages.
- Serve as a liaison between facility management staff, employees, and external vendors.
- Handle administrative requests, manage office supplies and inventory, and place orders.
- Maintain organized office records, files, and documentation.
- Coordinate with maintenance, housekeeping, and security teams regarding facilities-related requests.
- Monitor and report any facility issues or concerns to the appropriate personnel.
- Help maintain the cleanliness and organized appearance of the reception area.
- Provide a professional and positive first impression for everyone interacting with the office.
- Handle inquiries and complaints in a timely and professional manner.
Reservation Manager - Intercontinental, Marine Drive - Mumbai
(2022-09 - 2024-05)
Oceanfront luxury boutique hotel in Mumbai. Located strategically in Mumbai's Art Deco district and with a panoramic view of the Arabian Sea, InterContinental Marine Drive-Mumbai stands out with its large rooms and suites.
- Liaising with central reservation team to communicate new rate plans and promotions
- Liaising with travel agents, the revenue manager and the rooms division manager
- Assisting the sales team in setting their rates
- Maintaining the in-house reservations systems
- Forecasting revenue streams
- Review reservation booked daily.
- Review arrival report daily.
- Responsible for preparation of occupancy forecast.
- Responsible for training staff.
- Responsible for implementation of policies and procedures.
- Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
- Liaise with Revenue Team in regards to occupancy, Rates Reservation's Analysis.
- Identify Top Producing Accounts ensure proper recognition by reservation staff.
- Knowledgeable in hotel and guest room facilities/services and ensures reservations and front office agents are equally knowledgeable.
- Responsible for various Production reports and supply to each department concerned.
- Monitoring Telephone Manner and general performance of reservations staff daily.
- Ensure special handling of repeats guest and very VIP guest.
- Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
- Follows up tentative bookings and update reservation status
- Reviews no-show and cancelled reservations and processes charges according to hotel's policy
- Review room blocking for members, long stay, suites and special group request.
- Supervising of Group Reservations.
- Maintain cordial relations with commercial clients.
- Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
- Responsible for work schedule
- In general, perform any other duties might requested by Front Office Manager or Room Division Manager.
Reservation Manager - Red Thread Hotels
(2022-01 - 2022-06)
- Manage the activities and performance of the Reservation Team.
- Ensure the smooth day-to-day operations by enforcing standard operating practices.
- Ensure calls, emails and guest bookings of the hotel are attended to and reverted swiftly within the set time frame.
- Review reservation booked daily.
- Review arrival for the next day.
- Maximize occupancy levels by reviewing and revising revenue strategies.
- Manage third party sites to establish rates, policies, Audits on OTA pricing to ensure best rate guarantee and OTA Commission reconciliation.
- Maximize conversion ratios in order to achieve departmental targets.
- Contribute to the selling strategy of the hotel, and ensuring adherence to the same.
- Understand the competitive market place and implement strategies to ensure the hotel stays ahead in the local market.
- Building and maintaining relationship with Corporate clients and Travel Agents.
- Handling guest complaints and escalations pertaining to room reservations.
- Overlook Group blockings, movements and operations and Maintain Rate Contracts.
Guest Relation Executive - Jolie's
(2021-08 - 2022-01)
Jolie's is a members only club crafted by the finest architects of pleasure.
HR Associate - Reshamandi
(2021-03 - 2021-07)
Nation's 1st #agritech startup digitizing India's silk supply chain.
- Perform administrative work, including scheduling, maintaining files and replying to recruitment related mail.
- Maintaining HR records including, résumés, applicant logs, and employee forms.
- Communicating with potential job candidates.
- Posting Job on different channels and screen the application
- Assisting in the recruitment and interview processes.
- Issuing offer letter and Appointment letter
- Assisting with the distribution of training material
- Acting as a liaison between employees and insurance providers
- Onboarding new employee and conduction employee induction and explaining employee benefits.
- Responding to HR-related queries within the company.
- Collecting, calculating, and entering data in order to maintain and update payroll statement.
- Maintaining and updating payroll information and resolving any discrepancies.
Lead Anchor - Tugbug Children Center
(2019-10 - 2021-02)
Our aim is to reconnect children with our roots and with the arts through a combination of interesting and environmentally conscious activities. These include storytelling, puppet shows, painting, handicraft, clay modelling, recycling, gardening, reading, rhythm, movement, song and self-directed play.
Reservation Manager - La Verda Suites and Villas, Dubai Marina - Dubai Marina
(2015-08 - 2017-08)
Pre-opening team. Owned by ARJ properties & located in a prime Dubai Location – La Verda Suites & Villas, Dubai Marina is a 5 star-Deluxe Hotel Apartments.
- Liaising with Travel Agents, the Revenue manager and Front office manager.
- Liaising with revenue department regarding new rate plans and promotions.
- Assisting the revenue team in uploading rates on opera.
- Maintaining the in-house reservations systems.
- Coordinate with sales and reservation team for all room bookings and provide training to all customer service coordinators and assist to resolve all issues.
- Manage and distribute rates, promotions and inventory flawlessly across all channels.
- Complete knowledge of entire reservation procedure according to hotel standards
- Handling of correspondences, faxes, mails.
- Assign daily tasks to reservations staff.
- Review reservation booked daily.
- Review arrival report daily.
- Providing on the job training to staff as per hotel standards on weekly basis in regards to guest room facilities / services, any amendments in the policies or procedures.
- Uploading Corporate/Travel Agent Public rates both in system and filing correspondence/ contracts.
- Liaise with Sales department in regards to occupancy, rates reservation's analysis.
- Identify Top Producing Accounts ensure proper recognition
