Cyrus Daniel

Results-driven Associate Technical Support professional with 2+ years of experience in chat-based support. Proficient in troubleshooting, managing escalations, and resolving customer issues efficiently, while demonstrating empathy and strong communication skills to enhance customer experience and satisfaction.

Associate Technical Support at Tech Mahindra (2024-11 – 2026-04)

• Provided technical support for customer issues through chat for a telecommunications client
• Diagnosed and solved software and system-related problems efficiently.
• Ensured high customer satisfaction by providing quick and accurate solutions.
• Worked collaboratively with team members to improve service quality.

E-Support Associate at 24-7 Intouch CX (2023-07 – 2024-08)

• Handled international customer support through chat and occasional calls.
• Assisted customers from the USA and Canada with issue resolution.
• Maintained strong communication and customer satisfaction standards.
• Managed multiple chat interactions in a fast-paced environment.

B.Tech in Electronics and Communication Engineering – Sasi Institute of Technology and Engineering (2022)

Intermediate in MPC – Sasi New Gen Junior College (2017)

Matriculation – Sri Chaitanya E.M High School (2014)