Daljeet Dhillon

Seasoned Collections and Recovery Leader with 26 years of experience across Banking and NBFCs. Skilled in 1–180 DPD management and strategy, NPA control, legal coordination, repossession and auction management. Strong experience driving portfolio quality, delinquency reduction, digital collection growth and multi-state team leadership.

Divisional Manager RCV – Receivables CV – South Bengal at Mahindra Finance Ltd. (2025-01 – Present)

Transferred to Kolkata as Divisional Manager – AVP Receivables Commercial and PL division managing South Bengal comprising 34 branches, 64 executives and 6 ACMs.

• Spearheading a team of 64 executives, 5 ACMs for West Bengal Receivables Commercial & Passenger Vehicles having a portfolio of 2500 Live contracts worth INR 110 Cr.
• Managing the entire spectrum of Collections & Recovery of entire portfolio in the assigned regions
• Driving the overall Revenue Generation for the whole Division by collection of penal charges, processing charges, AFC for transforming Collection team from cost center to profit center
• Designing & implementing collection & recovery strategies in case of payment defaults; maintaining healthy portfolio of recovery by improvement of collection and reduction of NPA, in coordination with Branch Managers; managing high value fraud cases / defaulters / insolvent clients and initiating appropriate legal actions
• Coordinating Valuation and E-Auction of repossessed stock at a profit to minimize disposal loss
• Responsible for manpower planning as and when required and recruitment of suitable candidates to close manpower gaps
• Formulating policies & Collection and Revenue generation strategies and providing direction at branch level; leading administration of branch office, including operations, product sales, customer service and people management
• Creating operating budgets and ensuring optimum utilization of available funds
• Managing and reviewing daily MIS from team, reviewing the same and taking corrective action as and when required to achieve the desired goals and targets
• Pan India topped in JFM in RCV vertical in very first month of the vertical and helped Kolkata Circle top Pan India 5 months in a row from Jan'25 to May'25

SBC Divisional Manager – Odisha at Mahindra Finance Ltd. (2016-06 – 2024-12)

Managed SBC (Soft Bkt Collection) division for Odisha with significant portfolio responsibilities.

• Spearheaded a team of 70 members working in the capacity of 6 ACM's & 60 Executives for the Division of Odisha having a portfolio of 10k Live contracts worth INR 410 Cr
• Ranked 3rd overall best SBC Division in PAN India in FY21-22
• Increased the Digital mode of payments from mere 8% of the total portfolio to current levels of 30% of the portfolio for the Division

SBC Collection State Head - Odisha at Mahindra Finance Ltd. (2015-06 – 2016-05)

Led collection operations for Soft Bucket division in Odisha.

State Head Recovery – Odisha at Mahindra Finance Ltd. (2014-03 – 2015-05)

Worked as State Recovery Head–Odisha for Mahindra & Mahindra Financial Services Limited for all products.

State Head Seized & Sold at Magma Fincorp Ltd. (2008-09 – 2014-02)

Worked as State Head – Odisha for ARD-SEIZED & SOLD division of Magma Fincorp Limited. Responsible for recovery from seized & sold cases from field collection as well as by using legal tools like 138, Arbitration etc.

Zonal Coordinator at SREI Infrastructure Finance Ltd. (2007-11 – 2008-08)

Worked in SREI Infrastructure Finance Ltd. As Zonal co-ordinator for Central Maharashtra & CG.

Area Collection Manager at ICICI Bank Ltd. (2006-06 – 2007-10)

Worked in ICICI Bank Ltd. for CB Next 60, Odisha as Area Collection Manager for CV, CE, PL & FES.

Team Collection Manager – CV, PL & FES Collection at ICICI Bank Ltd. (2005-08 – 2006-05)

Sales Manager – Two-Wheeler Finance at ICICI Bank Ltd. (2003-05 – 2005-07)

Worked in ICICI Bank Ltd. as Area Sales Manager for Jharkhand for Two-Wheeler Finance.

Senior Sales Officer at TVS MOTOR CO. LTD. (2000-08 – 2003-05)

Worked in TVS MOTOR CO. LTD. as Senior Sales Officer for Odisha handling 13 main dealers and 40 sub dealers across Odisha.

Sales Officer Institutional Sales at TVS Motors Ltd., erstwhile TVS SUZUKI Ltd. (2000-05 – 2000-07)

Sales Officer Trainee at TVS Motors Ltd., erstwhile TVS SUZUKI Ltd. (1999-10 – 2000-04)

PGDSM in Sales & Marketing – NIS Delhi (1999)

Bachelor of Commerce in Commerce – DD College, Keonjhar (1997)

12th in Commerce – DD College, Keonjhar (1994)

10th – Rajkumar College, Raipur (1992)