Human Resource Manager - Smart Wonders School - Mohali, Punjab
(2022-05)
- Lead HR and administrative operations for 150+ teaching and non-teaching staff, overseeing end-to-end recruitment, onboarding, employee records, performance appraisals, and policy implementation.
- Managed recruitment and onboarding of 25+ staff annually across academic and administrative departments, ensuring timely hiring and smooth induction processes.
- Oversee 13 core school committees through scheduled meetings, preparation of MOMs, tracking action items, and monitoring monthly compliance checklists to ensure smooth institutional operations.
- Managed 50+ housekeeping operations, including staff supervision, shift allocation, attendance monitoring, and workforce coordination to ensure smooth day-to-day campus functioning.
- Coordinated staffing requirements and manpower deployment to maintain operational efficiency across administrative support functions
- Draft, update, and implement HR policies aligned with CBSE guidelines, organisational requirements, and statutory compliance standards.
- Maintained employee attendance and workforce records 150+ through ERP systems, ensuring accuracy and timely reporting.
Human Resource Consultant - People Forte - Remote (WFH)
(2021-06 - 2022-04)
- Supported end-to-end recruitment for multiple clients, including sourcing, screening, shortlisting, interview coordination, salary negotiation, and onboarding.
- Conducted HR audits, reviewed organisational processes, and provided actionable recommendations to enhance HR efficiency and compliance.
- Assisted clients with HR compliance, documentation, MIS reporting, and standardisation of HR policies and procedures.
Human Resource Manager - RIMT University - Mandi Gobindgarh, Punjab
(2014-04 - 2021-02)
- Managed end-to-end HR and administrative operations for 300+ faculty and staff across 8–9 university schools, overseeing manpower planning, payroll administration, employee records, and performance management systems.
- Drafted, implemented, and monitored HR and administrative policies across multiple university departments to ensure consistency and compliance.
- Coordinated with governing councils, departmental heads, and administrative teams to support smooth institutional operations and timely decision-making.
- Conducted exit interviews, analysed workforce trends, and supported employee retention initiatives to improve staff engagement and organisational stability.
- Maintained HR documentation, compliance records, and administrative reports to support audits, inspections, and operational reviews.
Deputy Manager (Service Delivery Officer) - Kotak Mahindra Bank - Ludhiana, Punjab
(2010-11 - 2011-03)
- Delivered high-quality customer service by handling deposits, withdrawals, account opening, KYC verification, and resolving customer complaints promptly and effectively.
- Supported branch operations including audit preparation, teller supervision, cash management, vault handling, and ensuring adherence to regulatory and compliance standards.
- Managed end-to-end account servicing for savings, current, and term deposit customers, ensuring accuracy, efficiency, and timely processing.
- Assisted the Branch Operations Manager in maintaining branch control, operational efficiency, and smooth day-to-day functioning.
Manager – Business Development - Top Careers & You - Bank Ludhiana, Punjab
(2009-03 - 2010-10)
- Built strategic partnerships with international universities, management schools, engineering institutes, and hospitality institutes to drive admissions, expand reach, and increase revenue.
- Developed and presented customised marketing, recruitment, and engagement plans tailored to the needs of institutional partners.
- Led sales initiatives, monitored productivity, and managed channel relationships including DSAs to achieve business targets and ensure consistent performance.
- Strengthened brand visibility through targeted promotions, data-driven campaigns, and collaboration with academic institutions.
Senior Relationship Manager - Cholamandalam DBS - Ludhiana, Punjab
(2006-09 - 2008-09)
- Managed and expanded DSA networks, driving high-quality loan sourcing, achieving business targets, and maintaining a healthy distribution mix.
- Handled cross-selling of insurance products, monitored customer portfolios, and ensured timely resolution of customer queries to maintain strong relationships.
- Oversaw credit documentation, file processing, and compliance checks to ensure accuracy and adherence to lending guidelines.
- Prepared regular branch and sales performance reports, providing insights to management for strategic decision-making.
Deputy Manager - HDFC Bank Ltd - Chandigarh
(2000-05 - 2004-09)
- Managed daily branch operations, customer service functions, and end-to-end account servicing for savings, current, and term deposit customers.
- Worked as both Teller and Personal Banker, handling cash transactions, cheque processing, account openings, KYC verification, and customer requests efficiently and accurately.
- Supported the Branch Operations Manager in audit preparation, compliance checks, cash management, vault operations, and overall branch control activities.
- Handled the PUDA residential plots scheme, ensuring accurate documentation, smooth processing, and timely resolution of customer queries.
