Supply Chain & Procurement Executive (Import Export Specialist & Sales Coordinator) at Crown Decor Private Limited (2023-04 – Present)
- Coordinated release and entry processing for air and ocean import shipments, ensuring timely customs clearance
- Processed import/export documentation including BOL, AWB, COO, COA in full compliance with Indian customs laws
- Managed end-to-end supply chain operations: procurement, inventory planning, and logistics coordination
- Handled vendor sourcing, evaluation, and negotiation to optimize cost and delivery timelines
- Coordinated with suppliers, freight forwarders, and internal teams to ensure on-time material availability
- Monitored purchase orders, shipment tracking, and inventory levels to prevent stock-outs or delays
- Implemented cost reduction strategies in transportation and procurement, achieving measurable savings
- Worked on demand planning and supply forecasting aligned with business requirements
- Ensured compliance with import/export regulations, customs laws, and procurement policies
- Analysed logistics and procurement data to identify bottlenecks and improve operational efficiency
- Maintained strong relationships with international vendors, carriers, forwarders, and customs authorities
- Received and processed B2B sales orders from customers via e-mail, ensuring accurate and timely order entry
- Worked sales orders by cross-checking open orders against warehouse and in-transit inventory to prevent shortfalls and delays
- Coordinated with the material planning, production, and dispatch teams to ensure on-time shipment to customers
- Communicated planned shipment dates to customers and tracked orders through to execution and delivery
- Handled day-to-day back-office sales operations, including inquiries, quotations, and order processing
- Maintained customer databases and supported post-sale service and follow-up
- Prepared regular MIS reports for sales performance tracking and management review
Team Leader – ATM/CIT Operations at Writer Business Services Private Limited (2022-07 – 2023-04)
- Led and coached a team of ATM/CIT operators to consistently achieve customer service and delivery goals
- Prepared daily route sheets and managed route operations for ATM cash replenishment and CIT activities
- Planned, allocated, and replaced resources for withdrawal and dispatch routes
- Coordinated with bank/MSP officials for external audits and with CVOs for internal audits
- Monitored CBR submissions, skip loading reports, and debriefing of routes with operators
- Managed escalations related to ATM/CIT operations and coordinated with FLM for issue resolution
- Prepared monthly operations MIS reports and assisted branch manager in feasibility reports for new operations
- Managed petty cash for route operations and coordinated with accounts team for reconciliation
Logistics Coordinator at S. Kumar Group (2021-03 – 2022-02)
- Coordinated domestic transportation and delivery operations across multiple locations
- Planned and optimized routes for cost-effective and timely delivery performance
- Managed dispatch schedules, vehicle allocation, and load planning for efficient operations
- Maintained transport documentation including LR, E-way bill, invoices, and POD
- Managed inventory movement between warehouses and distribution centers
- Resolved delivery delays, damages, and customer complaints swiftly
- Prepared daily logistics MIS reports and performance tracking dashboards
Operation Support Agent at FedEx Express Transportation & Supply Chain Services (India) Pvt. Ltd (2018-06 – 2020-12)
- Supported station operations for inbound and outbound shipments, ensuring safe and secure package movement
- Processed all exception types, miss-sorts, and return-to-shipper cases using company-defined tools and methods
- Responded to telephone enquiries from shippers, consignees, and customer care executives
- Performed accurate and timely scanning to minimize package failures and ensure delivery within EDD
- Ran standard daily reports, resolved discrepancies, and provided accurate feedback to team leadership
- Monitored high-impact packages and customers using specific procedures to minimize delivery risk
- Performed checks on Courier & ODA paperwork and accurately keyed POD and exception data into systems
Import Executive at Ajanta Private Limited (2016-04 – 2017-12)
- Managed import documentation compliance including BOL, AWB, COO, and COA for factory imports
- Coordinated with sales team and shipments to execute smooth import factory operations
- Acted as liaison between supply planning, demand planning, manufacturing, freight forwarders, and customs brokers
- Negotiated transport and logistics fare rates with suppliers and customers to reduce logistics costs
- Daily monitoring of logistics status and maintenance of transaction records for all logistics operations
