Customer Success Manager / TSM - SOURCEO PTE LTD (SINGAPORE ENTITY) - Singapore
(2025-02 - 2026-07)
- Managed enterprise client accounts as the primary point of contact throughout the end-to-end recruitment lifecycle.
- Conducted weekly and bi-weekly business review meetings with clients and key stakeholders to discuss hiring progress and strategic priorities.
- Participated in client Scrum and stakeholder meetings to provide recruitment updates, candidate pipeline progress, and hiring metrics.
- Conducted follow-up meetings with the delivery team to communicate client feedback, discuss hiring updates and changing requirements, provide guidance on recruitment strategies.
- Monitored hiring pipelines, recruitment metrics, hiring challenges, and overall recruitment performance to ensure timely delivery.
- Coordinated interview feedback, hiring decisions, and candidate communications to facilitate efficient recruitment processes.
- Partnered closely with recruiters and hiring managers to achieve hiring targets and meet client expectations.
- Built and maintained strong client relationships through proactive communication, issue resolution, and consultative support.
- Managed recruitment operations and administration using Workday and Breezy HR.
- Ensured recruitment compliance, data integrity, and accurate reporting across recruitment systems.
- Managed the end-to-end candidate experience using Zoho ATS, ensuring a seamless recruitment journey.
- Created and managed requisitions in the ATS for newly assigned and requested roles, ensuring accurate job details and timely allocation to the delivery team.
- Coordinated interview scheduling between candidates, hiring managers, and clients across multiple hiring stages.
- Prepared candidates for interviews and assessments by providing guidance, expectations, and relevant information. Supported offer management, compensation discussions, and candidate negotiations.
- Maintained recruitment dashboards, hiring reports, and pipeline tracking to provide timely business insights.
- Delivered an exceptional candidate experience through consistent communication and stakeholder coordination.
- Supported DayOne Datacenters in executing high-volume monthly hiring drives across Johor Bahru (Malaysia) and Indonesia, coordinating interview logistics for approximately 80–90 candidates per hiring drive.
- Managed interview scheduling and time-slot allocation, prepared candidates with interview guidance, coordinated same-day interview activities and follow-ups, and provided clients with timely recruitment updates and post-drive reports.
Senior Talent Acquisition Consultant (APAC) - RESOURCE CORNER IT - APAC
(2022-10 - 2023-03)
- Managed permanent and fixed-term recruitment across Australia and New Zealand, supporting diverse client hiring requirements.
- Supported recruitment delivery for Tech Mahindra and other leading IT organizations across multiple technology domains.
- Executed the full recruitment lifecycle, from job requisition and candidate sourcing to offer management and onboarding coordination.
- Uploaded and managed candidate profiles and resumes in the client's ATS, ensuring timely submissions and maintaining data accuracy throughout the recruitment process.
- Mentored and coached five junior recruiters, providing guidance on sourcing strategies, candidate engagement, and recruitment best practices to improve team performance.
APAC IT Recruiter - IPLACE - APAC
(2022-04 - 2022-10)
- Managed end-to-end recruitment across Australia, New Zealand, Singapore, and Malaysia, delivering hiring solutions across multiple industries.
- Partnered with leading organizations, including PeopleBank, Wipro, HCL, Genpact, and ANZ Bank, to fulfill permanent and contract hiring requirements.
- Executed the full recruitment lifecycle, including requirement gathering, candidate sourcing, screening, interview coordination, offer management, and onboarding support.
- Leveraged LinkedIn Recruiter and CATS ATS to source, engage, and manage high-quality talent pipelines.
- Maintained accurate recruitment reports, candidate databases, and ATS records, ensuring data integrity, compliance, and timely hiring updates to stakeholders.
Senior Talent Acquisition Consultant / Team Lead - GLOBALTEK PROSOLUTIONS PVT. LTD
(2020-06 - 2022-03)
- Led and mentored a team of four recruitment consultants, driving team performance and ensuring the achievement of hiring targets.
- Managed the end-to-end recruitment lifecycle, from requirement gathering and talent sourcing to offer management and onboarding support.
- Supported staff augmentation initiatives and internal hiring across multiple business functions.
- Executed social media recruitment strategies using platforms such as LinkedIn, Facebook, and other digital channels to attract top talent.
- Maintained ATS databases, recruitment dashboards, and key hiring metrics to ensure accurate reporting and compliance.
- Streamlined recruitment processes and implemented best practices to improve hiring efficiency, turnaround time, and overall recruitment delivery.
- Attended client Scrum and internal stakeholder meetings to provide hiring updates, share pipeline progress, and align the delivery team on feedback, priorities, and evolving recruitment requirements.
- Administered employee timesheet management and ensured compliance with client and organizational reporting requirements.
Talent Acquisition Specialist (APAC) - O2F INFO SOLUTIONS - APAC
(2020-01 - 2020-03)
- Managed APAC recruitment.
- Gathered client requirements.
- Sourced and screened candidates.
- Negotiated compensation packages.
- Prepared candidate submissions.
- Maintained recruitment reports and ATS records.
Recruitment Consultant (Australia & New Zealand) - POWERIT SERVICES - Australia & New Zealand
(2018-12 - 2020-01)
- Delivered end-to-end recruitment.
- Worked with TCS, Tata Communications, Genpact, Woolworths, Federal clients, and Incessant Technologies.
- Managed sourcing, screening, interviews, offers, salary negotiation, and onboarding.
- Maintained CRM and recruitment reports Coordinated recruitment progress with clients.
