Dar Hussain

Senior Development Manager - HDFC Life Insurance Co. Ltd. - Credit Protect Channel

(2024-02 - 2026-04)

Manage inbound customer queries for credit life insurance policies tied to partner bank loans.
Counsel customers on coverage, claims, and renewals while ensuring IRDAI compliance.
Liaise with bank RMs to resolve TAT breaches; maintain 95%+ service closure rate.
Educate customers on documentation to reduce claim rejection and improve CSAT.

Senior Executive, Customer Service - Angel Broking Ltd. (Angel One) - Customer Service Blended Process

(2024-02 - 2025-02)

Handled 80+ daily customer interactions via calls, chat, and email for demat, trading, IPO, and KYC.
Delivered 90%+ FCR and 95%+ QA scores by resolving app, payment, and documentation issues.
De-escalated high-value client complaints; contributed to improved retention and positive feedback.
Trained and mentored 3 new hires on Angel One platform, escalation matrix, and compliance.

Credit Card Relationship Executive - Union Bank of India - Credit Cards Division

(2023-10 - 2024-01)

Acquired customers for credit cards via branch walk-ins and tele-calling; ensured KYC compliance.
Addressed queries on billing, eligibility, reward points, and limit enhancement for 4 assigned branches.
Reduced application rejection rate by pre-screening documents and educating customers.

Cluster Relationship Manager - PNB MetLife India Insurance Co. Ltd. - Bancassurance, J&K Bank Channel

(2022-09 - 2023-10)

Managed life insurance sales & service operations across 15+ J&K Bank branches in cluster.
Conducted need-based customer counselling; achieved consistent monthly premium targets.
Trained bank staff on products, claim process, and compliance; improved branch CSAT scores.
Resolved end-to-end policy servicing, revival, and claim requests for HNI customers.

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