Dara Singh 20 Malhotra

Detail-driven Operations & Data Reporting professional with 15+ years owning end-to-end data accuracy, reporting frameworks, and process execution for global B2B accounts across 5 continents. Proven track record building Excel-based reporting and reconciliation workflows that cut defects by 35%, sustained 98%+ compliance, and translated raw operational data into accurate, customer-ready deliverables worth $4M+. Owns assigned project components independently — from data feed setup to QC to stakeholder reporting — with a strong bias for proactively flagging and resolving issues before they escalate.

Generative AI Mastermind-certified (Outskill); uses ChatGPT, Claude, and Gemini daily to accelerate data processing, documentation, and reporting turnaround. Fluent in 5 languages, supporting clear communication with global customers and cross-functional teams.

Customer Experience Quality Consultant - IGT Solutions Pvt Ltd - Pune

(2023-12)

• Own end-to-end account health monitoring and Excel-based reporting for global client accounts across USA, Mexico, Europe, and Asia-Pacific, sustaining 98% quality compliance across large, multi-market datasets
• Diagnosed recurring data-accuracy issues at the root-cause level and redesigned reporting workflows/SOPs, cutting defects by 35% and improving turnaround — proactively resolving issues before escalation
• Built standardized onboarding and quality-reporting templates adopted across multiple regional teams, improving reporting accuracy and first-contact resolution for customer-facing deliverables
• Coached regional teams on data-quality standards through structured guides, lifting reporting consistency across markets; partnered cross-functionally with operations and compliance stakeholders

Administrative & Vendor Operations Lead (Executive Support) - Eco Frost Technologies Pvt Ltd - Pune

(2017-06 - 2019-03)

• Owned vendor and payment operations end-to-end, reconciling multi-sheet Excel datasets to achieve 100% on-time payments and a 25% efficiency gain through SOP redesign
• Built and maintained $4M+ in client-facing presentations and executive reporting deliverables, translating raw operational data into accurate, ROI-ready business insights under deadline
• Coordinated multi-stakeholder logistics (executive calendars, investor meetings, international travel) with zero-error execution across simultaneous, staggered priorities

Corporate Travel Associate – VIP Client Services - BCD Travel Management - Pune

(2015-10 - 2017-06)

• Managed VIP client servicing for Asia-Pacific enterprise accounts across 8 countries, with concentrated portfolios in Australia, Singapore, and the Middle East, coordinating multi-market bookings and reporting across multi-system GDS platforms (SABRE, AMADEUS, GALILEO)
• Recognized as performance benchmark across a 15+ member team for data accuracy and client-servicing quality on high-volume, multi-country accounts

Corporate Sales Manager - Akbar Travels of India

(2014-06 - 2015-10)

Grew managed portfolios through consultative account management, including 45% revenue growth in a challenging African market.

Corporate Sales Executive - Satguru Travel & Tours - Equatorial Guinea

(2011-07 - 2013-11)

Grew managed portfolios through consultative account management, including 45% revenue growth in a challenging African market.

Bachelor Program in Management Studies - Travel & Tourism Management - International School for Management Excellence (ISME) (2017)

Higher Secondary Certificate - H.V. Desai College, Pune University