Darshan Sonone

Service and Operations professional at Tata Motors Commercial Vehicles, Pune, with experience in production, Monitoring Vehicle Service, Operations and Key Account Management. Managed 3 key customer accounts with a combined fleet of 2,200 vehicles, achieving 98% uptime for each. Participated in Kaizen exercises, including a safety improvement project in crankshaft machining.

Production Supervisor (Operations) at Tata Motors Commercial Vehicles (2026-07 – Present)

Machine Shop, Engine Factory

• Supervised and managed manpower in crankshaft machining on CNC machines, including VMC (Vertical Machining Center) and HMC (Horizontal Machining Center)
• Planned work allocation and monitored machine performance to achieve production targets
• Maintained production output, quality, and safety standards on the shop floor
• Participated in Kaizen Exercise K-4094, Safety Improvement in Crankshaft Machining (D7 area), and received a Certificate of Appreciation

Key Account Manager at Tata Motors Commercial Vehicles (2024-08 – 2026-06)

Customer Success Center

• Managed 3 key customer accounts with a combined fleet of 2,200 vehicles, maintaining 98% uptime for each customer
• Coordinated with head office teams, workshop and cross-functional teams for faster vehicle repair and issue resolution
• Built strong relationships with fleet owners, drivers, and service managers
• Handled customer escalations and ensured timely resolution
• Applied data tracking and analytical thinking to reduce breakdowns and downtime

Diploma in Mechatronics – Savitribai Phule Pune University (2024 – 2026)

Full Term Apprentice in Mechanical Mechatronics – Tata Motors training Institute (2021 – 2023)

SSC Maharashtra State Board – New Cambridge English school (2020 – 2021)