Darshna

BBA (Hons.) student specializing in Human Resources and Marketing with hands-on experience in customer sales support, content enrichment, and content moderation. Skilled in handling customer interactions through calls, emails, and chat while delivering high-quality service and resolving queries efficiently. Experienced in reviewing and enriching content, ensuring accuracy, quality, and compliance with company guidelines across multiple projects.

Strong communication, problem-solving, and multitasking abilities, with a proactive approach to learning and adapting in fast-paced environments. Eager to contribute to organizational growth while continuing to develop professionally.

Content Enrichment Associate - SONNENKRAFT SOLUTION LLP

• Verified, updated, and enriched product/content data.
• Maintained quality standards through proofreading and formatting.
• Performed data entry with accuracy.
• Coordinated with teams for timely content updates.
• Managed daily reporting and deadlines.
• Improved overall content consistency.

Customer Sales Executive - 7click BPO Pvt. Ltd

• Managed customer interactions through both voice calls and email channels.
• Maintained Excel and online report.
• Managed ticketing systems for query tracking and resolution.
• Answered customer questions clearly and politely.
• Replied to customer emails within the given timeline.
• Managed multiple tasks at the same time.
• Experienced with VOISO, KNOWLARITY AND SALESFORCE CRM.
• Converted registered leads into deposited leads.

Content Moderation - Tech Mahindra

Worked as a Content Moderator in the IT sector, supporting robotics-related projects. Reviewed, analyzed, and moderated digital content to ensure compliance with company policies and quality standards. Collaborated with cross-functional teams while working on multiple projects, adapting quickly to different client requirements and project guidelines.

• Moderated and reviewed user-generated content for accuracy and policy compliance.
• Worked on multiple robotics-related projects with varying requirements.
• Identified and escalated policy violations and complex cases.
• Maintained high levels of accuracy, quality, and productivity.
• Followed project-specific guidelines and standard operating procedures.
• Collaborated with team members and stakeholders to ensure consistent moderation decisions.
• Managed multiple tasks and met strict deadlines in a fast-paced environment.

Bachelor of Business Administration (Hons) - HR & Marketing - Adamas University

Higher Secondary - North Point Residential School

Secondary - A.A.M Children's Academy