Darshni Blossom

Resourceful Manager in (Customer Acquisition) with 6.5 years of experience in Sales, credit collections and customer service and involved in personal development and managing skills. Adaptable to the transformations with an ability to work independently in developing opportunities that further establishes the organizational goals.

Manager - Customer Acquisition - Many2Go Family Holidays private limited - Chennai

(2025-01 - 2026-02)

• Managed team operations to ensure smooth holiday planning processes.
• Maintained a strong track record of overachieving monthly performance targets.
• Coordinated scheduling for staff and customer service activities.
• Led training sessions to develop employees' skills and knowledge.
• Developed marketing strategies to promote holiday packages effectively.
• Recruited and hired qualified candidates to fill open positions.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

Rep II Grade A02 - Transunion - Chennai

(2022-08 - 2023-02)

• Evaluating and disputing on the changes in cibil reports of consumers
• Acting as mediators between consumers and member banks to make changes in cibil reporting.

Phone Banking Officer - Citi Bank - Chennai

(2021-06 - 2022-06)

Senior Process Associate - Wipro Limited - Chennai

(2019-03 - 2021-05)

• Managing all customer escalations related to credit collections of various buckets
• Meeting target goals established on monthly basis
• Handled Collection Portfolio with the book size of 350 Low balance accounts with the total outstanding 1 million AED per month

Customer Relationship Officer - BankBazaar.com - Chennai

(2018-01 - 2019-01)

• Assist customers in choosing their suitable products.
• Verify customer details and checking for their eligibility.

Executive Operations - Aegis Limited - Chennai

(2017-01 - 2018-01)

• Provide product support.
• Helps in troubleshooting various customer queries.

Bachelor of Commerce - Commerce - Ethiraj College for Women (2013-12)

Intermediate - Board of Intermediate Education (2010-12)

Secondary - Board of Secondary Education (2008-12)