Darvika Gawad

MBA (Marketing) professional with 1.6 years of experience across FMCG, insurance and real estate, with exposure to consumer engagement, market research, customer insights, stakeholder coordination and business development. FMCG experience with Haleon GSK involving market outreach, consumer behaviour, buying patterns and product visibility, complemented by experience in customer relationship management and stakeholder coordination. Strong understanding of customer requirements, market-level insights and business objectives.

Executive Trainee – NR-VRM Channel at HDFC LIFE (2025-08 – Present)

• Manage relationships with 50+ NRI customers, understanding customer requirements and preferences to support personalised customer engagement.
• Analyse customer needs through regular interactions and follow-ups, developing insights into customer expectations and decision-making behaviour.
• Coordinate with internal stakeholders to ensure timely execution of customer requirements and a smooth end-to-end customer experience.
• Handle multiple customer requirements simultaneously while maintaining 95%+ service compliance.
• Track customer interactions, requirements and follow-ups to support effective relationship management and timely execution.

Sales Executive at HALEON GSK (2024-05 – 2024-07)

• Conducted market outreach to understand consumer preferences, buying behaviour and market trends.
• Interacted with customers and retailers to identify product preferences and understand market-level consumer behaviour.
• Observed product visibility and customer engagement to identify opportunities for improving brand and product presence.
• Supported market activities focused on consumer engagement and product visibility.
• Contributed to market-level understanding of customer preferences and product acceptance.

Pre-Sales Executive at FIA DEVELOPER PVT. LTD. (2023-02 – 2023-08)

• Engaged with prospective customers to understand requirements and communicate relevant product and project information.
• Managed lead follow-ups and customer interactions throughout the pre-sales journey.
• Supported lead nurturing activities and coordinated with internal teams to ensure timely customer communication.

MBA in Marketing – Sasmira's Institute of Management Studies and Research (2023-01 – 2025-01)

BSC in Chemistry – University of Mumbai (2019-01 – 2023-01)