Dass Tv
Senior Process Consultant – Procure to Pay (P2P) | Accounts Payable
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About
Dedicated and customer-focused professional with 5+ years of experience in customer service, process consulting, and marketing management. Skilled in handling customer queries, resolving issues, and driving process improvements. Strong communication, leadership, and analytical abilities with proven success in enhancing operational efficiency and client satisfaction. Adept at adapting to dynamic environments and achieving organizational goals.
Experience
Senior Process Consultant – Procure to Pay (P2P) | Accounts Payable - Hinduja Global Solutions Limited (SAP Concur) - Mysuru
(2022-01)
- Led end-to-end Procure-to-Pay (P2P) operations, processing 150+ invoices daily in SAP Concur with 100% accuracy, ensuring SLA adherence, GST compliance, and seamless PO matching.
- Managed PO & Non-PO invoices, T&E, claims, vendor reconciliations, and high-value payments while reducing approval delays through effective stakeholder coordination.
- Ensured zero-error processing for sensitive accounts, strengthened compliance controls, supported audits, and earned client recognition for service excellence.
Customer Care Executive - Insight Customer Care Solutions (Paytm Payments Bank) - Mysuru
(2020-01 - 2022-12)
- Handled customer queries, complaints, and account-related issues with accuracy and empathy.
- Ensured high levels of customer satisfaction by providing timely resolutions and clear communication.
- Achieved performance targets consistently and received recognition for quality service delivery.
Trainee Customer Relations Officer - Hinduja Global Solutions Limited (Amazon Process) - Mysuru
(2018-01 - 2019-12)
- Managed customer inquiries related to orders, refunds, and returns for Amazon customers.
- Supported e-commerce operations by efficiently handling escalations and complex issues.
- Maintained professionalism under pressure while ensuring customer satisfaction in a high-volume environment.
Education
Bachelor of Business Management - Business Management - Kautilya First Grade College (2013-01 - 2016-12)
PUC (GEBA) - Srimangala PU College (2011-01 - 2013-12)
SSLC - Government High School (2011-01 - 2011-12)
