Manager - Supply Chain & Logistics - Advansys India Pvt Ltd
(2025-02)
Leading SCM teams to drive operational excellence and achieve organizational goals. Managing end-to-end 3PL warehouse & logistics operations with strong expertise in Supply Chain Operations, FTL/PTL freight negotiation, transporter onboarding, Vendor & CFA onboarding and 3PL Warehouse Management.
- Managed end-to-end 3PL warehouse & logistics operations (Inbound, Outbound, Storage, Inventory, Dispatch)
- Ensured on-time delivery of raw materials and finished goods to plants and customers
- Supervised loading/unloading of FG, RM, PM, and job work with JIT status
- Optimized freight, warehousing & distribution costs through route planning and CPL analysis
- Ensured Timely renewal of Logistics and C&F agreements prior to contract expiry
- Handled Primary & Secondary distribution with 95% OTD performance
- Ensured Inventory accuracy through cycle counts, re-conciliation, FIFO & shrinkage Control
- Monitored KPIs: cost % of sales, inventory turnover, OTD, TAT & order fulfilment
- Track and improve operational KPIs: turnaround time, order fill rate, freight cost, stock accuracy, damage/loss, and returns handling
- Managed the complete RFQs Cycle, negotiated competitive freight rates, and finalized contracts with transporters and C&F (Warehousing) partners across Pan-India
- Controlled logistics budgets, fleet utilization & cost per kg/km
- Drive cost controlling through CPL analysis, Route Planning and Optimization
- Lead implementation and usage of TMS / WMS / GPS / e-POD / route optimization tools
- Verified and approved Domestic & Export freight bills, LR/POD with penalty recovery
- Coordinated with Sales, Production, Quality & Finance for seamless dispatch operations
- Prepared GRNs, delivery challans, subcontracting docs, E-way bills & KPI reports
- Handled IEC, RCMC & Status Holder certificate applications and renewals
- Coordinated with CHA, freight forwarders & buyers for smooth shipment execution
- Managed complete export Documentation (Invoice, Packing List, Shipping Bill, BL/AWB, COO, Fumigation)
- Manage freight bookings with carriers for sea, air, and road Exports
- Ensured compliance with Incoterms, LC terms & trade regulations
- Issue Certificates of Origin and manage all related export documentation
- Generated MIS reports, dashboards & plan vs actual performance analysis
- Managed customer claims, scrap disposal, audits & safety compliance
- Implemented FIFO, 5S, ISO & statutory compliance standards
Assistant Manager - SCM & Plant Logistics - Parag Milk Food Pvt Ltd
(2023-07 - 2025-02)
Managed supply chain and plant logistics operations including freight negotiation, vendor relationship management, and cold chain operations across Pan-India.
- Negotiated vendor rates, finalized transport contracts, and optimized freight costs through RFQs and reverse auctions
- Managed annual freight agreements with transporters, 3PL partners, and CFA/Depot operators
- Built and maintained strong vendor relationships while onboarding new transporters
- Managed reefer, frozen, chilled, and dry logistics operations while maintaining cold chain compliance
- Handled Pan-India primary logistics for 32 depots, ensuring timely and cost-effective deliveries
- Planned warehouse space utilization in coordination with CFAs and 3PL partners
- Monitored transporter KPIs, resolved delays, ensured 100% POD compliance, and processed insurance claims
- Drive transportation cost optimization - Freight contracts, reverse auctions, FTL utilization, load consolidation
- Managed daily Pan-India orders & deliveries through 3PL partners, ensuring OTIF performance
- Executed domestic & export orders in SAP, ensuring documentation accuracy and policy compliance
- Managed MTS & MTO operations, aligning production planning with demand forecasts
- Collaborated with production, sales, finance, and QA teams to streamline supply chain Operations
- Reduced inventory holding costs by clearing non-saleable and slow-moving stock
- Led stock verification and audits, ensuring inventory accuracy and compliance
- Resolved customer complaints and managed in-transit insurance claims to enhance customer Satisfaction
- Handle customer complaint resolutions and in-transit insurance claim settlements
Assistant Manager – Customer Service & Operations - Jyoti international Foods Pvt Ltd
(2019-11 - 2023-06)
Managed customer service and operations with focus on order processing, pricing management, and inventory control.
- Managed 70% domestic and 30% export order processing in SAP, ensuring on-time execution
- Managed commodity/forex pricing trends to support competitive order execution
- Verified POs, invoices, LCs, and export documents for compliance and accuracy
- Coordinated with sales, production, and customers to achieve OTIF targets
- Managed pricing revisions, CN/DN claims, AR follow-ups, and finance reconciliations
- Maintained demand, dispatch, and stock records with weekly performance reviews
- Monitored MTS/MTO processes, MSL levels, and executed stock transfers in SAP
- Controlled slow-moving inventory and optimized stock transfers to reduce carrying costs
- Ensured RM availability, manpower coordination, and accurate dispatch documentation
- Prepared MIS reports, Export Documentation, and conducted regular Customer, stakeholder meetings
- Logged and resolved customer complaints in IRIS within defined timelines
- Ensured complete documentation compliance (Invoice, E-way Bill, LR, POD, GRN, etc.)
- Managed SAP master data and handled customer pricing updates efficiently
Team Lead - Customer Service - CS/WH - Rehau Polymers Pvt Ltd
(2012-05 - 2019-10)
Led customer service and warehouse operations across multiple business sectors including automotive solutions, building solutions, polymers and furniture solutions. Managed order processing, delivery management, and warehouse operations.
- Executed domestic & export orders in SAP with 99% accuracy and on-time fulfilment
- Ensured KPI adherence with orders processed within 24 hours
- Coordinate with sales, customers, production, QC & logistics for end-to-end delivery
- Manage invoicing, debit/credit notes, returns & dispatch documentation
- Confirm pricing, stock availability & shipment schedules
- Co-ordinate with finance for credit release & payment follow-ups
- Handle customer queries on lead time, stock & order status
- Prepare reports: pending orders, sales vs. plan, and forecast accuracy
- Manage dispatch operations across PAN India warehouses
- Oversee warehouse operations: inward, storage, inventory & outbound dispatch
- Share dispatch schedules with logistics and customers, including freight terms
- Manage return/rejection materials and coordinate return to suppliers
- Issue raw and packaging materials to production lines as per schedule
- Monitor stock levels, safety stock, min/max & ageing with ABC analysis
- Conducted physical stock audits, cycle counts, and reconciled inventory discrepancies
- Track scrap/wastage & maintain compliance records
- Co-ordinate with QC, logistics, purchase & finance teams for smooth operations
