Corporate Operations Manager - Suchir India Hotels & Resorts Pvt. Ltd - Hyderabad, Karnataka, Warangal
(2024-01)
Managing and overseeing corporate operations across multiple resort properties including revenue assurance, cost control, policy compliance, and fraud prevention.
- Regularly audit front office, reservations, F&B outlets, banquets, spa, and other revenue-generating departments to identify leakages
- Verify compliance with billing, discount, complimentary, and credit policies
- Monitor reconciliation of POS (Point of Sale) and PMS (Property Management System) reports
- Conduct variance analysis between actual vs. expected revenue
- Ensure accurate posting of charges and settlements across all revenue centers
- Check contracts, rate codes, package inclusions, and commission structures for discrepancies
- Develop and enforce Standard Operating Procedures (SOPs) to prevent revenue leakages
- Ensure adherence to internal control systems, financial policies, and audit requirements
- Train staff on revenue assurance practices and fraud prevention
- Prepare revenue leakage reports and present findings to management
- Highlight risk areas and recommend corrective actions
- Work closely with Finance, Sales, and Operations teams for process improvement
- Detect fraudulent practices, pilferages, or misuse of complimentary/discount policies
- Monitor guest ledger, city ledger, and credit card settlements to ensure accuracy
- Ensure the smooth functioning of all resort departments, including front desk, housekeeping, food and beverage, and recreation
- Recruit, train, motivate, and manage resort staff to maintain high levels of performance and guest service
- Implement strategies to enhance guest satisfaction, handle inquiries and complaints, and resolve guest issues promptly
- Develop, monitor, and manage budgets, control expenses, and report on financial performance to achieve revenue goals
- Develop and enforce operational policies and procedures, ensuring compliance with health, safety, and industry regulations
- Ensure the efficient use of resort resources, including supplies and facilities
- Manage relationships with vendors and suppliers to meet the resort's needs
- Contribute to resort growth strategies and operational improvements to enhance profitability and maintain brand image
Admin Manager - KisanKraft Limited - Nellore
(2022-01 - 2024-01)
Planning and coordinating administrative procedures and systems, recruiting and training personnel, assessing staff performance and streamlining office processes.
- Plan and coordinate administrative procedures and systems and devise ways to streamline processes
- Recruit and train personnel and allocate responsibilities and office space
- Assess staff performance and provide coaching and guidance to ensure maximum efficiency
- Ensure the smooth and adequate flow of information within the company to facilitate other business operations
- Manage schedules and deadlines
- Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
- Monitor costs and expenses to assist in budget preparation
- Oversee facilities services, maintenance activities and tradespersons (e.g electricians)
- Organize and supervise other office activities (recycling, renovations, event planning etc.)
- Ensure operations adhere to policies and regulations
- Keep abreast with all organizational changes and business development
Facility Manager - Sodexo India Services Pvt. Ltd. - Siemens Gamesa Reliable Energy-Nellore
(2021-01 - 2022-01)
Managing comprehensive facility services including housekeeping, pantry services, waste management, facade cleaning, administration and payroll services, pest control, and help desk operations.
- Housekeeping services including dusting, cleaning of floors, window panels, glasses, floor scrubbing, floor polishing, carpet cleaning, vacuum cleaning, spot cleaning, wall washing, machine cleaning and maintenance
- Ensure premises are clean and habitable at all points
- Ensure pantry is equipped with RO water filters, Tea/Coffee Vending Machines, water coolers, food warmers, and required Crockery
- Check equipment and stocks regularly for normal functioning, temperatures, and cleanliness
- Keep a tab on inventory of crockery and cutlery and materials
- Keep cutlery and crockery clean as per quality maintained for pantry hygiene and serving guests and occupants
- Enable separate storage of dry and wet waste via two separate garbage bins
- Educate occupants about segregation of wet and dry waste at source
- Allocate garbage bins on every floor and podiums
- Daily collection and segregation of dry and wet waste from each unit and effective disposal
- Monitor waste management performance and waste management reports
- Procure appropriate waste processing equipment like compost machines, sewage treatment plants, etc., where required
- Maintain sparkling exterior through water cleaning, chemical cleaning, and abrasive cleaning
- Oversee administration and payroll function for staff on premises
- Take initiatives towards improving staff welfare
- Keep premises free from mosquitoes, rodents, cockroaches, ants, pigeons, flies, etc.
- Coordinate pest control services with housekeeping services
- Manage front desk/help desk for all occupants and visitors
- Track visitor management by entering details of visitors and guiding them appropriately
- Serve as single point of contact (SPOC) for occupants to escalate issues like water leakages, cleaning issues, electricity outages, etc.
Unit Manager - Sodexo India Services Pvt. Ltd. - SembCorp Energy -Nellore
(2020-01 - 2021-01)
Leading teams of chefs and catering assistants to run day-to-day catering operations and services across multiple canteens, managing quality of food and service, budgets, and client satisfaction.
- Planning menus in consultation with chef
- Purchase Order management
- Hiring, training, supervising, and motivating permanent and Contract staff
- Organizing staff Duty Roasters
- Ensuring that health and safety regulations are strictly observed, recorded, and archived
- Monitoring the quality of the product and service provided
- Keeping to budgets and maintaining financial and administrative records
- Maintaining half yearly Health Fitness Records of the Employees
General Manager - The Regency Hotel - Yanum –Pudicherry
(2016-01 - 2020-01)
Responsible for all aspects of hotel operations, day-to-day staff management, and serving as ambassador for the brand. Providing leadership and strategic planning to all departments in support of service culture, maximized operations and guest satisfaction.
- Oversee the operations functions of the hotel, as per the Organizational chart
- Hold regular briefings and meetings with all head of departments
- Ensure full compliance to hotel operating controls, SOP's, policies, procedures and service standards
- Lead all key property issues including capital projects, customer service and refurbishment
- Handle complaints and oversee the service recovery procedures
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
- Ensure all decisions are made in the best interest of the hotels and management
- Deliver hotel budget goals and set other short and long term strategic goals for the property
- Develop improvement actions and carry out costs savings
- Demonstrate strong understanding of P&L statements and ability to react with impactful strategies
- Closely monitor the hotels business reports daily and take decisions accordingly
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate
- Maximize room yield and hotels revenue through innovative sales practices and yield management programs
- Prepare a monthly financial reporting for the owners and stake holders
- Draw up plans and budget (revenues, costs, etc.) for the owners
- Help in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment's and services
- Act as a final decision maker in hiring a key staff
- Coordinate with HOD's for the execution of all activities and functions
- Oversee and manage all departments and work closely with department heads daily
- Manage and develop the Hotel Executive team to ensure career progression and development
- Be accountable for responsibilities of department heads and take ownership of all guest complaints
- Provide effective leadership to hotel team members
- Lead in all aspects of business planning
- Respond to audits to ensure continual improvement is achieved
- Handle corporate client relations and take part in new client acquisition along with the sales team whenever required
- Assist in residential sales as and when required and development with strong sales prospects
- Responsible for safeguarding the quality of operations both (internal & external audits)
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements
Asst. General Manager - Hotel Alankar Inn - Vijayawada
(2014-01 - 2016-01)
Managing hotel operations with focus on business development, financial planning, marketing strategy, and staff management.
- Promoting and marketing the business
- Managing budgets and financial plans as well as controlling expenditure
- Maintaining statistical and financial records
- Setting and achieving sales and profit targets
- Analyzing sales figures and devising marketing and revenue management strategies
- Recruiting, training and monitoring staff
- Planning work schedules for individuals and teams
- Meeting and greeting customers
- Dealing with customer complaints and comments
- Addressing problems and troubleshooting
Front Office Manager - Hotel Udayee International - Tirupathi
(2011-01 - 2014-01)
Managing front office operations and overall commercial responsibility for planning, organizing, directing and coordinating work and resources involved in running hotel services.
- Ensure the decisions of the hotel general manager are carried out
- Taken overall commercial responsibility for planning, organizing, directing and co-coordinating the work and resources involved in running services like front-of-house (reception, concierge, reservation), Food & Beverage and House Keeping Management
- Coordinate the activities of operations i.e. electricity, water, transportation, etc. organization, in conjunction with the maintenance and food and beverage managers
- Assist in the recruiting and monitoring of staff
- Hold responsible for the day-to-day management of the operations of the hotel
- Take stock control and maintain minimum levels
- Keep abreast of price changes and recommend adjustment of costing as necessary
Rooms Reservations In Charge - ITC WelcomHotel Grand Bay - Visakhapatnam
(2010-01 - 2011-01)
Managing room reservations and revenue optimization, working with sales team to maximize occupancy, rates, yield and average spends.
- Ensure that the hotel meets revenue targets
- Work along with the Sales Manager to maximize occupancy of rooms and meetings, rates, yield and average spends by implementing appropriate training and communication systems in the hotel
- Assist in the preparation of budgets
- Generate new business for the hotel being awarded of selling all services
- Be creative in selling style
- Ensure that billing and credit agreements are managed and controlled
- Maintain effective working relationships with clients
- Identify their needs and ensure their repeat business
- Develop a close working relationship with all departments, colleagues and managers and ensure guest expectations are met
- Develop strong working relationships with all guests in order to maximize sales opportunities and generate business for the future
Front Office cum Sales & Marketing Executive - Hotel Vahini Residency - Hyderabad
(2007-01 - 2010-01)
- Play an important role in driving profitable business growth for the hotel
- Manage the sales pipeline
- Manage the sales process
- Define marketing and support requirements
- Set up and manage sales channels, both direct and in-direct
- Introduce and implement new and improved processes and procedures to facilitate and work towards Hotel up gradation
Front Office Supervisor, Front Office Assistant & Tr.FOA - Hotel Rukmini Rivera Dwarka Group - Hyderabad
(2004-01 - 2007-01)
Front office operations and guest services management.
