Davidson Balu

Dedicated and customer-focused Customer Service Representative with experience handling high-volume customer interactions, resolving service concerns, and delivering positive client experiences. Strong communication skills, problem-solving ability, and experience supporting USA-based customers. Recognized for professionalism, customer satisfaction, and service excellence.

Customer Service Representative - Etech Global Services

(2021-06 - 2021-11)

• Assisted customers with network and coverage-related concerns.
• Handled voice support interactions for USA-based clients.
• Resolved customer issues efficiently while maintaining service quality standards.
• Managed challenging customer situations with professionalism and empathy.
• Supported chat-based customer service processes.
• Maintained strong communication standards and customer satisfaction metrics.
• Recognized by clients during the first month of tenure as "Voice of Members."

Master of Arts - International Relations - JECRC University, Jaipur (2024-07 - 2026-07)

Bachelor of Arts - Sociology - The Maharaja Sayajirao University of Baroda (2021)

HSC Arts - Don Bosco High School (2018)

SSC - Don Bosco High School (2016)