Customer Care Executive (SME) at Alorica - Lenovo (2025-03 – Present)
- Provided support via voice, chat, and email, ensuring accurate and timely resolutions.
- Handled refunds and financial transactions for consumer and business customers.
- Managed escalations and complex cases with strong attention to detail.
- Handled sensitive customer and financial data with accuracy and confidentiality.
- Guided customers step-by-step in resolving issues and navigating processes effectively.
- Supported new agents during nesting with real-time guidance and quality feedback.
- Maintained high levels of accuracy while handling customer accounts in a fast-paced environment.
- Handled customer account verification and data validation during service interactions
Customer Care Executive at Teleperformance - SiriusXM (2023-04 – 2024-02)
- Handled inbound customers voice and chat interactions with focus on customer retention and subscription management.
- Reduced cancellations through effective communication and negotiation.
- Explained billing and plans in a clear and simple manner.
- Maintained accurate CRM documentation.
Stock Operator at ACS World (Merchant Bank) (2022 – 2023)
- Executed buy and sell orders for clients with high accuracy
- Assisted clients with Demat account opening and onboarding processes.
- Performed KYC verification and ensured completeness of client documentation.
- Validated customer details and ensured compliance with onboarding procedures.
- Handled client funds and financial data with confidentiality.
Freight Broker B2B at Unifiy Logistics Solutions (2024 – 2025)
- Managed shipments between business clients and carriers.
- Negotiated rates and handled load bookings efficiently.
- Resolved operational issues through client communication and coordination.
- Performed onboarding verification checks for carriers, including insurance and documentation validation.
- Ensured accuracy and completeness of compliance-related documents before onboarding.
