Production Support Engineer - Banking & Financial Services
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Over 10 years 09 months of total experience in E-payment Systems and Banking Applications with good experience in IST & Base24 Switch. Highly skilled Production Support Engineer with extensive experience in the banking and financial services industry, specializing in ISO 8583 messaging standards, payment processing systems, and transaction data management. Adept at troubleshooting, performance optimization, and ensuring seamless operations of critical banking applications.
Strong communicator with proven track record of delivering results in high-pressure environments.
Senior Analyst L2 at Mobileware Technologies (2025-12 – 2026-02)
Project comes under the Banking Domain, worked in a Production Support Environment. Monitored all types of On-Us and Acquirer transactions, including UPI and IMPS transactions. Worked on production deployments in coordination with various internal and external teams.
Maintained internal trackers for ticket status, updates, issue resolution, and timelines. Coordinated and communicated daily with the National Payments Corporation of India (NPCI) team for transaction and production-related activities. Provided client support through phone calls and email communication.
Performed production log analysis and troubleshooting for critical incidents. Hands-on experience working with Java-based applications in a production environment. Involved in issue monitoring, incident management, and timely resolution of production issues.
Supported banking payment applications to ensure smooth transaction processing and system availability.
Senior Engineer at Wipro Technologies (2022-09 – 2025-08)
Project comes under banking domain. Worked in Production Level Environment, monitoring all types of On Us and ACQUIRER Transactions like UPI, IMPS Transactions. Deployment work on Production Environment with help of various teams.
Maintained internal tracker with ticket status, updates, and resolution timelines. Communicated daily with the NPCI (National Payments Corporation of India) team. Handled client support through phone and email.
Performed production log analysis. Worked experience in Java based applications.
Production Engineer at Primus Global Technologies (2022-01 – 2022-09)
Production Engineer at Trust Systems & Software Limited (2020-11 – 2022-01)
Production Engineer at Onward E-Services Pvt Ltd (2020-02 – 2020-10)
Application Engineer at Sarvatra Technologies Pvt Ltd (2018-04 – 2020-01)
Project comes under banking domain. Worked in UAT Level Environment, monitoring all types of On Us and ACQUIRER Transactions like ATM, POS/Micro ATM Transactions. Deployment work on Production Environment with help of various teams. Maintained internal tracker with ticket status, updates, and resolution timelines. Handled client support through phone and email. Performed manual testing on POS and Micro-ATM Patch.
Application Engineer at JJIT Fintech Pvt Ltd (2016-06 – 2018-04)
IT Officer at Sundarlal Sawaji Urban CO-OP Bank Head Office (2015-04 – 2016-06)
MCA – Savitribai Phule Pune University (2011)
BCA – Swami Ramanand Marathwada University Nanded (2008)
