Debalina Datta

Configuration Manager (CMDB)

Talent

Bengaluru, Bengaluru UrbanMember since August 22, 2022

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About

Experience IT Service Management practitioner with focus on ITSM process throughout the life-cycle and its partnership with ITSM tooling system, possessing effective organizational skills and excellent working knowledge of networking technologies and having a commitment to keep up to date with the latest developments.

Now I am looking to obtain a position that allows me to efficiently utilize my capabilities, skills and experience.

Experience

Responsible for administering the CMDB process within the organization.
Running several projects for CMDB reconciliation such as creating reports to identify orphan servers.

Incorrect server application relationship creation, running trainings across verticals to make colleagues aware of CMDB.

Efficiently working on continual service improvement by identifying Toil work and automating the process.
Currently running a project for identifying out of the box attributes and custom attributes across different classes in ServiceNow by eliminating custom attributes wherever possible to reduce cost.
Working with the Release Management team on validating Applications (APM) before it gets into production .