Senior Analyst | Problem Manager
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ITIL‑focused Problem Manager with 3 years 7 months of ITSM experience, skilled in RCA, ServiceNow, and preventive measures to reduce recurring incidents. Proven success in SLA compliance and cross‑team collaboration. Strong communicator with leadership and teamwork abilities.
Senior Analyst | Problem Manager at Capgemini Technology Services - India (2022-01 – Present)
B-Tech in Electronics and Instrumentation Engineering – Narula Institute of Technology (2017-01 – 2021-01)
ICSE – WWA COSSIPORE ENGLISH SCHOOL
ISC – Salt Lake Point School
