NLB Services, Noida, UP 01/2019 - Present
Team Lead Recruitment
Team Management:
- Lead and manage a team of recruiters, ensuring they meet weekly and monthly performance goals.
- Monitor and maintain the quality of submissions, ensuring they are local, genuine, and relevant to client requirements for a competitive advantage.
- Understand job requirements and provide a pool of qualified candidates within specified deadlines.
- Ensure timely completion and delivery of assigned tasks.
Internal and External Collaboration:
- Collaborate with internal business teams and external vendors to align recruitment efforts with business goals.
- Maintain open communication with candidates throughout the process, from interview scheduling to offer acceptance.
Talent Acquisition:
- Implement and manage the end-to-end US talent acquisition process.
- Source candidates using job portals such as Dice, Monster, CareerBuilder, and Indeed, as well as leveraging existing relationships and referrals.
Interview Coordination:
- Manage interview scheduling, ensuring candidates are available and prepared.
- Follow up with candidates regularly to ensure a smooth interview process and successful outcomes.
Productivity and Resource Management:
- Enhance productivity by suggesting improvements to Job Diva, the ATS used by the team.
- Allocate resources efficiently and provide necessary access to team members.
Training and Development:
- Coach and mentor team members, overseeing their overall training and development process.
- Conduct weekly meetings to analyze reports and motivate recruiters to achieve their targets.
Data Management and Reporting:
- Create and maintain dashboards and reports for the team on a weekly and monthly basis.
- Oversee data quality and accuracy to provide valuable insights for decision-making.
Sr. US Recruiter 12/2020 – 03/2021
Technical Recruiter 01/2019 – 12/2020
- Responsible for handling non-IT requirements from US based clients.
- Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.
- Used Job Diva as the internal candidate tracking system to generate reports on submittals, interviews, candidate data, job requirements, placements, and any recruitment related activities.
- Interview prospective candidates and educate candidates on company processes.
- Coordinate with the Client and Consultant about the feedback/updates regarding the process.
- Acted as a mentor for new recruiters in understanding requirements and sourcing resumes.
- Responsible for searching and recruiting candidates on various skills set as per the job specifications in various US Job Portals (Indeed, Monster, Career Builder, etc.)
- Making job postings on the Job Portal.
- Well versed about US Terms like W2, C2C, 1099, US Visas, etc.
- Responsible for working on Contract, Permanent & C2H (Contract to Hire) and W2 positions.
- Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc. leading to joining post placement.
- Maintain Excel sheets for Requirement Tracking, Interview Feedback Tracking, Undeserved Requirements, and Turnover Time Management, etc.
- Achieved a good conversion ratio of submittals into interview and placement. Exceeded the targets consistently.
Concentrix (IBM Daksh), Kolkata | Process Associate | Dec’17 to Sept’18
Responsibilities
- Instrumental in handling all the customers individually, listening to the queries and making sure all their concerns are speedily solved.
- Accountable for customer retention and daily reporting to the team leader about the targets achieved.
- Handling all the customers individually, listening to the queries and making sure all their concerns are speedily solved.
- Maintaining and updating Daily Reports including issues and reporting the same to Assistant Manager.
- Tracking record of successfully developing & streamlining systems with ability to enhance operational effectiveness and meet the operational goals.
- Actively involving in enhancing the overall productivity with regards to call quality, claim settlement & complaint handling.
TATA MOTORS LIMITED, Jamshedpur | Jun’11 to Nov’17
Quality Auditor (Aug’15 – Nov’17)
Responsibilities
- Obligated for meeting customer schedules, achieving production target, reduction of Inventory and improving inventory – turnover ratio.
- Reviewed the product-group wise daily Production report and Management reports while analyzing and controlling the defects / scrap / waste.
- Obligated for reduction of in process rejection using quality tools and productivity improvement and identification & implementation of cost saving measures.
- Performed root-cause analysis of defects while developing & improving the processing by taking corrective actions to prevent any reoccurrences and defective issues.
- Ensured the Corrective & Preventive Action in time for the process deviations, internal rejections and customer complaints.
- Judiciously aligned QA function vision with the Company goals for achieving the objectives and building alliance to support other functions and overall business.
- Adhered to Safety, Environment and Health standards in all functional areas and developed and implemented measures for enhancing safety levels.
