Debasish Mohapatra

A competent professional with a total working experience of 7+ years. Currently working as an OSM at Nexgen Digital infrastructures Pvt Ltd in Bhubaneswar. Experienced in telecom network operations, MIS management, and coordination roles across multiple industries.

OSM (Operation Support Manager) O&M Dept. at Nexgen Digital infrastructures Pvt Ltd. (2024-09 – Present)

• Managed daily telecom network operations and ensured high service availability.
• Monitored network performance (2G/3G/4G) and resolved faults.
• Coordinated with field teams for troubleshooting and maintenance.
• Handled customer complaints and ensured timely resolution.
• Maintained SLA and KPI standards.
• Prepared daily/weekly performance reports
• Follow up 70 IE & 11 CI every day for Target site wise pending work along with Up-time regarding.
• Preparing Month End incentive report of field workers.
• Co-Ordination with CI & IE for smooth operation of work at new & Existing sites.
• Preparing Weekly & Monthly basis different types of PPT report as per HO required.
• Clients: BSNL

Sr Executive -MIS-Deployment Dept. at Indus Towers Limited. (2022-06 – 2024-02)

• Handling and follow up more than 20 Vendors for new build sites work related
• Created New Build sites DPR & field work status Report.
• Automating the Tracking, Checking & Reporting of the status of Systems & Environments using IMAPP.
• Managing the New Sites all Materials Dispatch Planning Through Warehouse.
• Handling All milestone movement Process.
• Clients: AIRTEL
• Looking after TWO major applications that are:
• 1-ERP (Raise all types of PR for new build sites materials related) (Raise all BOQ for materials dispatch purpose.)
• 2-IMAPP (Automating the Tracking, Checking & Reporting of the status of Systems & Environments using IMAPP)

Sr Executive (MIS & Operation) - Sourcing Dept. at Milk mantra Dairy Pvt Ltd. (2019-11 – 2022-05)

• Handling more than 30 BMC (Bulk Milk Chilling Centre) collection data (It includes Volume, FAT & SNF, Price etc of the milk)
• Monitoring the daily volume trend of milk w.r.t their quality. (FAT & SNF)
• Preparing Month End incentive report of PO (Procurement Officers) & BMC Supervisors w.r.t their various performance targets.
• Looking after Three major applications that are:
• SAP (Ver. S/4HANA) (For uploading everyday collection of milk)
• StellApps (Captures all milk collection data online)
• Google Form (To collect the details of farmer to create unique code for them in StellApps.
• FieldMax (Monitoring Field executive's location in fields and their attendance) for the Sourcing Operation.

MIS Coordinator Operation at Labournet Services India Pvt. Limited (2017-06 – 2019-09)

• Created Daily wise data base activities.
• Preparing the work schedule for Toolkit benefits distribution & Documents preparation for Invoice.
• Follow up the team day to day work activities.
• Preparing the performance report of the team.

MIS (Inbound Process) at TATWA TECHNOLOGIS LTD (2014-07 – 2017-05)

• Handling & tracking revenue & performance report of four different processes of Tatwa Tech Ltd and reporting to Process Heads & Business Development Manager.
• Processes: Inbound & Outbound Contact Centre.
• Clients: Videocon d2h.

Matriculation – Govt boy's high School (unit 8) (2011)

+2 in Arts – Rajdhani junior College Baramunda (2013)

Graduation – Rajdhani degree college (2016)

MBA – IGNOU University (2026)