OSM (Operation Support Manager) O&M Dept. at Nexgen Digital infrastructures Pvt Ltd. (2024-09 – Present)
- Managed daily telecom network operations and ensured high service availability.
- Monitored network performance (2G/3G/4G) and resolved faults.
- Coordinated with field teams for troubleshooting and maintenance.
- Handled customer complaints and ensured timely resolution.
- Maintained SLA and KPI standards.
- Prepared daily/weekly performance reports
- Follow up 70 IE & 11 CI every day for Target site wise pending work along with Up-time regarding.
- Preparing Month End incentive report of field workers.
- Co-Ordination with CI & IE for smooth operation of work at new & Existing sites.
- Preparing Weekly & Monthly basis different types of PPT report as per HO required.
- Clients: BSNL
Sr Executive -MIS-Deployment Dept. at Indus Towers Limited. (2022-06 – 2024-02)
- Handling and follow up more than 20 Vendors for new build sites work related
- Created New Build sites DPR & field work status Report.
- Automating the Tracking, Checking & Reporting of the status of Systems & Environments using IMAPP.
- Managing the New Sites all Materials Dispatch Planning Through Warehouse.
- Handling All milestone movement Process.
- Clients: AIRTEL
- Looking after TWO major applications that are:
- 1-ERP (Raise all types of PR for new build sites materials related) (Raise all BOQ for materials dispatch purpose.)
- 2-IMAPP (Automating the Tracking, Checking & Reporting of the status of Systems & Environments using IMAPP)
Sr Executive (MIS & Operation) - Sourcing Dept. at Milk mantra Dairy Pvt Ltd. (2019-11 – 2022-05)
- Handling more than 30 BMC (Bulk Milk Chilling Centre) collection data (It includes Volume, FAT & SNF, Price etc of the milk)
- Monitoring the daily volume trend of milk w.r.t their quality. (FAT & SNF)
- Preparing Month End incentive report of PO (Procurement Officers) & BMC Supervisors w.r.t their various performance targets.
- Looking after Three major applications that are:
- SAP (Ver. S/4HANA) (For uploading everyday collection of milk)
- StellApps (Captures all milk collection data online)
- Google Form (To collect the details of farmer to create unique code for them in StellApps.
- FieldMax (Monitoring Field executive's location in fields and their attendance) for the Sourcing Operation.
MIS Coordinator Operation at Labournet Services India Pvt. Limited (2017-06 – 2019-09)
- Created Daily wise data base activities.
- Preparing the work schedule for Toolkit benefits distribution & Documents preparation for Invoice.
- Follow up the team day to day work activities.
- Preparing the performance report of the team.
MIS (Inbound Process) at TATWA TECHNOLOGIS LTD (2014-07 – 2017-05)
- Handling & tracking revenue & performance report of four different processes of Tatwa Tech Ltd and reporting to Process Heads & Business Development Manager.
- Processes: Inbound & Outbound Contact Centre.
- Clients: Videocon d2h.
