Debasish Swain

Results-driven professional with 2+ years of experience in debt collection and customer support. Skilled in negotiation, conflict resolution, customer relationship management, and recovery operations. Proficient in CRM platforms, MS Excel, Zendesk, and payment portal tools. Proven ability to achieve recovery targets, maintain regulatory compliance, and deliver high-quality customer service.

Collection Associate (Debt Collection) - Megasource Services Private Limited (Money View) - Bangalore

(2025-09 - 2026-01)

• Designed and executed advanced collection strategies by analyzing customer behavior and payment patterns.
• Handled high-value and delinquent accounts, including roll-forward and restructuring cases.
• Monitored portfolio performance using dashboards and trend reports to identify risks and drive process improvements.

Operations Executive (Debt Collection) - Krazybee Services Private Limited (KreditBee) - Bangalore

(2023-05 - 2025-08)

• Managed daily follow-ups for assigned loan accounts and ensured effective communication with borrowers.
• Explained repayment options and negotiated settlements to support recovery goals.
• Updated account information and collection status accurately in CRM systems and spreadsheets.

Junior Agent – Non-Voice Support - ValueLabs Solutions LLP - Hyderabad

(2022-09 - 2022-12)

• Provided customer support through chat and email while ensuring timely issue resolution within SLA guidelines.
• Handled multiple customer queries simultaneously with professionalism, empathy, and accuracy.
• Coordinated with internal teams to maintain high customer satisfaction and service quality.

B.Tech - Electrical & Electronics Engineering - Trident Academy of Technology (2021 - 2021) Bhubaneswar, Odisha

12th (CHSE) - The Guide Residential College (2017 - 2017) Kendrapara, Odisha

10th (BSE) - Chaulia Bamara High School (2015 - 2015) Kendrapara, Odisha