Debdeep Basu

Dedicated Lead Analyst with 6 years of experience at R1 RCM, specializing in High Dollar Denial Resolution. Proven track record of consistently exceeding performance targets and maintaining superior quality standards in revenue recovery. Successfully secured a promotion to the High Dollar team through IJP, demonstrating strong technical expertise and leadership potential.

Expert in root cause analysis and strategic appeals, now seeking a challenging role to leverage extensive RCM knowledge and drive organizational financial growth.

Lead Analyst – High Dollar Denial Resolution - R1 RCM Global Pvt Ltd - Gurgaon, India

(2024-03)

• Resolve high-dollar, complex insurance denials with a strong focus on reimbursement maximization and root cause analysis.
• Independently handle critical and time-sensitive accounts while maintaining high accuracy and quality standards.
• Analyze denial trends and payer behaviors to reduce future denials and support process improvements
• Collaborate with internal teams and stakeholders to ensure timely closure of high-value accounts
• Recognized by leadership for work consistency, reliability, and quality delivery

Analyst – Auto Insurance Operations - R1 RCM Global Pvt Ltd - Gurgaon, India

(2020-03 - 2024-03)

Previous Role (4+ Years)

• Worked extensively on Auto Insurance processes, managing claims review, analysis, and resolution
• Maintained a B+ performance rating, demonstrating strong domain knowledge and operational discipline.
• Ensured adherence to client SLAs, quality benchmarks, and compliance guidelines
• Actively participated in performance improvement initiatives and process adherence
• Successfully cracked Internal Job Posting (IJP) to transition from Auto Insurance to High Dollar Denial Resolution
• Demonstrated adaptability, learning agility, and readiness to handle increased responsibility and complexity

Customer associate - Concentrix IBM Daksh - Kolkata, India

(2016-11 - 2019-01)

• Proficiently handled and resolved a wide range of customer concerns, complaints, and technical issues, ensuring timely and effective solutions.
• Developed in-depth knowledge of company products and services, enabling accurate and comprehensive responses to customer queries.
• Consistently met or exceeded key performance indicators (KPIs), such as response times, resolution rates, and customer satisfaction scores.
• Maintained detailed records of customer interactions and reported performance metrics to management.

Bachelor of Science - Science - Burdwan University (2004-08 - 2008-08)

Diploma - Information Technology Application - Youth Computer Center (2007-01 - 2008-01)