Payment products & Consulting at DEBGIRI SANYAL & ASSOCIATES (2020-08 – Present)
- Created an embedded finance platform that brings together B2B payments and supply chain finance onto a Treasury Card reducing cash flow challenges for suppliers and increase revenue for buyers & reducing cost of cash MDR for suppliers.
- Championed the first ID-less payment product globally aimed at improving consumer checkout convenience and reducing chargebacks by 50% in collaboration with Visa, RuPay and Mastercard.
- Guided a CLO (Card linked loyalty) payment acceptance product for a leading loyalty servicing company in Australia and New Zealand which brings loyalty redemption and payment functions in one card improving customer satisfaction score by 25%.
- Creating in-bound and out-bound payment platform for a leading residential construction project management software for home builders, re-modelers and specialty contractors in North America using Adyen customer and Adyen balance platform. Formulated an entire Sub-merchant onboarding, underwriting, risk management, account verification using tools like Sardine.AI, Alloy, Plaid and Lexus Nexus. Configured Revenue Protect – Adyen's native transaction risk management tool. Reduced frauds by 12%, increased customer satisfaction score to 8+.
- Created a new APM (Alternative Payment method) using Preczn along with lending partners Nelnet and GreenSky for merchants to provide line of credit to consumers. Increased PV for merchants upto 7% with customers using loan drawdowns to make payments.
- End to end architecture definition of a new card issuing system (Optis) for Fiserv, North America using BIAN and ISO20022 standards. Deeply involved in Service domain mapping, old Optis logic mapping and creating the payment flows using a combination of Service Doman, Methods and Orchestration layer.
Senior Director at CAPGEMINI INDIA (2018-11 – 2020-07)
- Analysed the Apple Card product setup in core card and final based on agreed terms and conditions agreed with cardholders.
- Accelerated and delivered new differential features like grouping transaction by merchant, type and transaction date in an interactive statement.
- Guided and coached the team in creating fraud workflows and rules in Feedzai.
Senior Director at VISA INC (2012-04 – 2018-11)
Responsible to increase processing revenues in India and South Asia. The scope included all processing activities for Visa working directly with issuers, acquirers and third-party processors. Increased processing revenues by 20% y-o-y from 2012-2016 by on-boarding new processors, amending processing regulations, streamlining policies, slashing revenue leakages and introduction of a new fault tolerant processing setup to improve cardholder and merchant experience.
- CyberSource – Implemented value additions like alternative payments processing, analysis of whitespace & integration with fintech partners for increasing revenues through product uptake.
- B2B Digital Payment Automation – Achieved 3% reduction of cost of cash through payments automation between distributors and merchants of large FMCG companies.
- E-Acceptance in box – Product owner for Visa's "Expand Access" theme. Enabled 60% cost reduction of acceptance onboarding through e-terminal solution on connected devices.
- Loan Disbursement on Pre-Paid cards - Solution design and delivery led to 60% effort reduction in loan disbursement for Small Finance Bank using multi wallet pre-paid card for thin line customers.
- Visa BillPay – Turned around struggling system into profitable system by initiating outsourcing control process that – in just 2 months slashed down spends by 30% and overheads by 10%.
- Biometric Authentication for Digital Banking & Payments acceptance - First ever creator in the world for executing payments using biometric as CVM.
- Digital Banking - Integration UID eKYC to execute digital banking including account opening, instant issuance, and P2P transfer. First of its kind in India.
Various roles in cards and payment products at Multiple organizations (ANZ IT, Wipro, HCL) (1993 – 2012)
Worked in various organizations primarily in areas of architecting & enhancing cards and payment products for several banks in EU, North America and South America.
