Debjani Bose

Energetic Communication Trainer known for high productivity and efficient task completion. Possess specialized skills in public speaking, instructional design, and conflict resolution. Excel at using empathy, active listening, and adaptability to facilitate effective communication training sessions.

Communication Trainer at Concentrix (2023-11 – Present)

Designed informative materials and resources to support ongoing learning and development after CCT training completion. Created engaging workshops for various LOB's, leading to improved communication among team members.

• Designed informative materials and resources to support ongoing learning and development after CCT training completion
• Created engaging workshops for various LOB's, leading to improved communication among team members
• Facilitated group activities that encouraged active listening and collaboration among participants
• Managed scheduling of Communication Sessions and Triages for the aligned Teams
• Assessed participant progress using surveys and feedback forms
• Maintained updated knowledge through continuing education and advanced training
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions
• Conducted initial phone interviews to assess candidate qualifications and fit
• Prepared comprehensive reports, Decks and MTD's& Dashboard summarizing audit findings and recommendations
• Assisted in training junior auditors on best practices and auditing techniques
• Coordinated team meetings to facilitate information sharing and collaboration
• Created communication content for newsletters, announcements, and social media platforms
• Trained staff on effective communication practices and tools

Senior Technical Support Engineer at Concentrix (2021-10 – 2023-11)

Provided IOS & Mac OS technical assistance to customers via phone and email inquiries. Educated Apple users on product features and best practices through user manuals and guides.

• Provided IOS & Mac OS technical assistance to customers via phone and email inquiries
• Educated Apple users on product features and best practices through user manuals and guides
• Documented customer interactions and solutions in the support ticketing system
• Collaborated with cross-functional teams to resolve complex technical problems by raising tickets and raising Issue tracker
• Participated in team meetings to discuss process improvements and service enhancements
• Provided support via remote desktop software, diagnosing customer issues over private and public networks
• Diagnosed and resolved complex technical issues to ensure optimal system functionality

Customer Service Associate at Tech Mahindra (2020-08 – 2021-09)

Assisted customers with inquiries and provided product information. Resolved customer complaints through effective communication and problem-solving techniques.

• Assisted customers with inquiries and provided product information
• Resolved customer complaints through effective communication and problem-solving techniques
• Collaborated with team members to ensure seamless service delivery and support

BBA in Business Administration – South East Asian College of Science Commerce & Art (2019-08 – 2022-07)

12+ in Humanities – Kendriya Vidyalaya Kankinara (2018-03)