Communication Trainer at Concentrix (2023-11 – Present)
Designed informative materials and resources to support ongoing learning and development after CCT training completion. Created engaging workshops for various LOB's, leading to improved communication among team members.
- Designed informative materials and resources to support ongoing learning and development after CCT training completion
- Created engaging workshops for various LOB's, leading to improved communication among team members
- Facilitated group activities that encouraged active listening and collaboration among participants
- Managed scheduling of Communication Sessions and Triages for the aligned Teams
- Assessed participant progress using surveys and feedback forms
- Maintained updated knowledge through continuing education and advanced training
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions
- Conducted initial phone interviews to assess candidate qualifications and fit
- Prepared comprehensive reports, Decks and MTD's& Dashboard summarizing audit findings and recommendations
- Assisted in training junior auditors on best practices and auditing techniques
- Coordinated team meetings to facilitate information sharing and collaboration
- Created communication content for newsletters, announcements, and social media platforms
- Trained staff on effective communication practices and tools
Senior Technical Support Engineer at Concentrix (2021-10 – 2023-11)
Provided IOS & Mac OS technical assistance to customers via phone and email inquiries. Educated Apple users on product features and best practices through user manuals and guides.
- Provided IOS & Mac OS technical assistance to customers via phone and email inquiries
- Educated Apple users on product features and best practices through user manuals and guides
- Documented customer interactions and solutions in the support ticketing system
- Collaborated with cross-functional teams to resolve complex technical problems by raising tickets and raising Issue tracker
- Participated in team meetings to discuss process improvements and service enhancements
- Provided support via remote desktop software, diagnosing customer issues over private and public networks
- Diagnosed and resolved complex technical issues to ensure optimal system functionality
Customer Service Associate at Tech Mahindra (2020-08 – 2021-09)
Assisted customers with inquiries and provided product information. Resolved customer complaints through effective communication and problem-solving techniques.
- Assisted customers with inquiries and provided product information
- Resolved customer complaints through effective communication and problem-solving techniques
- Collaborated with team members to ensure seamless service delivery and support
