Debraj Chakraborty

Results-driven Collection Operations professional with experience in debt recovery coordination across Bihar, Jharkhand, Chhattisgarh, Odisha, West Bengal, Assam, and North-East regions. Skilled in managing BKT and Written-Off portfolios, coordinating Tele-Calling Team and Field Officer Staff (FOS), monitoring recovery targets, and preparing MIS reports.

Field & Tele-Calling Coordinator - DealMatrix Services Pvt Ltd

(2023-12)

• Coordinating Tele-Calling team dedicatedly focused on the recovery of high-risk Bandhan Bank MFI Group Loan Written-Off portfolio.
• Coordinated FOS teams across multiple eastern and north-eastern states.
• Managing BKT (Bucket) and Written-Off portfolios
• Monitoring daily recovery performance and ensuring target achievement
• Preparing MIS reports and tracking field productivity
• Handling escalations and high-risk overdue accounts
• Ensuring compliance with collection policies

Customer Support Executive – TVS Credit - Imarque Solutions Pvt Ltd

(2023-06 - 2023-12)

• Assisted customers in two-wheeler loan processing
• Coordinated with sales and backend teams
• Managed EMI and loan-related customer queries
• Achieved monthly sales targets

Customer Care Executive - Telemart

(2022-11 - 2023-06)

• Managed inbound and outbound sales calls
• Converted leads into successful sales
• Maintained customer records and reports

Higher Secondary - Purba Barasat Adarsha Vidyapith (2022)