Deeks Chugh

16+ years of experience in spearheading large-scale technology programs, project delivery, and digital transformation initiatives. Proven track record in orchestrating end-to-end program execution, driving operational excellence, and optimizing business processes to deliver strategic value. Adept at fostering cross-functional collaboration, engaging with C-suite executives, and aligning technology solutions with business objectives to drive sustainable growth.

Expert in Project & Program Management, Agile & SAFe methodologies, SDLC governance, and Stakeholder Management, with a strong command over budget optimization, risk mitigation, and vendor management. A strategic problem-solver skilled in business requirement analysis, conflict resolution, and process improvement. Recognized for building and mentoring high-performing teams, enabling organizations to enhance productivity, streamline workflows, and implement cutting-edge solutions in alignment with industry best practices.

Adept at leading application development & Re-engineering initiatives, release management, and process excellence. Armed with certifications in Scrum and SAFe Agile, Artificial Intelligence and strong foundation in technology, financial acumen, and executive stakeholder engagement.

Senior Delivery Manager at Moody's Corporation (2023-09 – Present)

• Managed the end to end program delivery of multiple projects ranging from SharePoint migration to treasury ensuring seamless executing cutting manual operations unto 40%.
• Managed and supported effective execution of AI/ML programs and lead the development cycle from ideation to execution.
• Optimized workflows by evaluating tasks within ecosystems, delivering reports and performance metrics to boost client satisfaction.

Program Manager at ZETA (2021-06 – 2023-03)

• Led Project for HDFC Pay Zap features providing seamless user experience and payment capabilities offering debit, credit and UPI transactions.
• Coached the team on Agile principles and framework like sprint cycles along with participating in all scrum ceremonies and navigation through Jira/Rally. Reduced technical depths and reworks by 60%.
• Spearheaded innovative problem solving techniques that addressed challenges head-on, resulting in effective resolution measures, reducing defect density within range of 0.1 to 0.3.

Release Manager at Global Logic (2019-09 – 2021-06)

Growth Path: Engineering Manager ➔ Release Manager

• Spearheaded large engineering teams (30-40 resources), defining strategies, setting goals, & driving continuous program improvement.
• Steered agile program management by tracking KPI's, Variances by +-5% and implementing corrective actions to boost sprint velocity by 60%.
• Maintained Release calendars to oversee the delivery of software updates and new features post release standards and change management approvals.

Manager at Epsilon (2017-12 – 2018-07)

• Developed and implemented process improvements to enhance operational efficiency and prevent violations.
• Facilitated stakeholder participation in RFP creation & vendor evaluations, ensuring alignment with business objectives & project requirements.
• Managed project budgets through tools like clarity and allocated fixed variable funds for employees and vendors monthly for project cycles.

Project Manager at American Express (2010-05 – 2017-07)

Growth Path: Business Analyst ➔ Senior Business Analyst ➔ Project Manager

• Pivotal in determining project scope and managing multi-dollar projects-Infrastructure upgrade in aligning goals, schedules and budgets of unto 5 million USD.
• Steered efforts in saving USD 1 million from the estimated expense along with providing non-disruptive service to client teams by driving efforts in re-engineering initiatives replacing the outdated platforms with a more stable and robust environments.
• Implemented Project governance and score cards to guide vendor project management and business analysts teams (TCS, Infosys) to practice project adherence aligned with organizational execution standards.

Business Analyst at 10K Info Data Solutions (2009 – 2010)

Team Lead at DW Practice (2008 – 2009)

Software Developer at Royal Bank of Scotland (2007 – 2007)

Software Developer at Binary Semantics Ltd (2005 – 2006)

B.E. – Maharishi Dayanand University, Rohtak (2004)