Deeks Chugh

Results-driven professional with over 16+ years of experience in driving large-scale programs, leading enterprise AI, Gen AI, and Infrastructure Digital transformation programs across Infrastructure, Card Economics, BFSI, Healthcare, Education and Marketing systems. Proven ability to orchestrate end-to-end program execution while enhancing operational excellence and optimizing business processes to deliver strategic value. Expertise in fostering cross-functional collaboration and engaging C-suite executives.

Recognized for building high-performing teams complemented by certifications in Scrum and SAFe Agile, along with a strong foundation in technology and financial acumen.

Senior Delivery Manager - Moody's Corporation - Gurgaon, India

(2023-09)

• Managed the end-to-end program delivery of multiple projects ranging from Share-point migration to treasury ensuring seamless execution cutting manual operations by up to 40%
• Managed and supported effective execution of AI/ML programs and lead the development cycle from ideation to execution.
• Mitigated and Managed risk by identifying potential bottlenecks, implementing mitigation strategies, and ensuring business continuity across critical processes.
• Allocated resources by optimizing workforce planning, balancing workloads, and ensuring efficient utilization of team capabilities.
• Mentored junior managers, fostering professional growth and enhancing team capabilities in project management methodologies.

Program Manager - ZETA - Remote

(2021-06 - 2023-03)

• Led project for HDFC Pay Zap features providing seamless user experience and payment capabilities offering debit, credit and UPI transactions.
• Coached the team on Agile principles and framework like Sprint cycles and Kanban along with participating in all scrum ceremonies and navigation through Jira. Reduced Technical depths and reworks by 70%.
• Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures, reducing defect density within the range of 0.1 to 0.3.

Release Manager - Global Logic - Gurgaon, India

(2019-09 - 2021-06)

Growth Path: Engineering Manager → Release Manager

• Spearheaded large engineering teams (30-40 resources), defining strategies, setting goals, and driving continuous program improvement.
• Steered program management by tracking KPIs, variances by ±5%, and implementing corrective actions to boost sprint velocity by 60%.
• Conducted risk assessments and developed mitigation strategies for potential release challenges.
• Developed and implemented process improvements to enhance operational efficiency and reduce costs.
• Evaluated stakeholder feedback to refine service offerings, improving customer satisfaction metrics.

IT Project Manager - Epsilon - Bengaluru, India

(2017-12 - 2018-07)

• Developed and implemented process improvements to enhance operational efficiency and reduce costs.
• Evaluated stakeholder feedback to refine service offerings, improving customer satisfaction metrics.

Project Manager - American Express - Gurgaon, India

(2010-05 - 2017-07)

Growth Path: Business Analyst → Senior Business Analyst → Project Manager

• Pivotal in determining project scope and managing multi-dollar projects, aligning goals, schedules, and budgets of up to 5 million USD.
• Steered efforts in saving USD 1 million from the estimated expense, along with providing non-disruptive service to client teams by driving efforts in re-engineering initiatives, replacing the outdated platforms with a more stable and robust environment.

Software Developer - Binary Semantics - Gurugram

(2005 - 2006)

Team Lead (Business Analyst) - Dw Practice LLC - Hyderabad

(2008 - 2009)

Business Analyst - 10K Info Solutions - Bengaluru

(2009 - 2010)

B.E. - Engineering - Maharishi Dayanand University