Deep Sarkar

Customer service professional with 1+ year of experience in customer support, travel services, reservation processes, and client coordination. Experienced in handling customer queries, providing accurate information, resolving service-related concerns, and assisting clients throughout the booking and travel process. Worked with Intellinet Global Services on the ITC reservation process and with Bikat Adventure in travel and adventure customer service.

Strong communication skills in English, Hindi, and Bengali, supported by a Bachelor's degree with a major in English. Adaptable, customer-focused, and solution-oriented with strong interpersonal and communication skills.

Customer Service Executive - Bikat Adventure

(2018-12 - 2020-03)

• Handled customer service and client communication for a travel and adventure company.
• Responded to customer queries related to travel, trekking, itineraries, bookings, and services.
• Assisted clients with travel-related information and requirements.
• Coordinated with internal teams to address customer requests and service issues.
• Followed up with customers to ensure smooth service delivery.
• Maintained professional and customer-focused communication throughout the booking and travel process.

Customer Service Support - Intellinet Global Services

(2018-06 - 2018-12)

• Provided customer service support for the ITC reservation process.
• Handled customer queries and provided reservation-related assistance.
• Assisted customers with booking and reservation processes.
• Maintained clear and professional communication with customers.
• Worked efficiently to address customer requirements and resolve routine issues.

Self-Employed / Independent Work - Self-Employed

(2020-01)

• Providing private tuition and undertaking independent professional assignments.
• Managing client interactions and responsibilities independently.
• Developed strong communication, time-management, adaptability, and problem-solving skills through self-managed work.

Bachelor's Degree - English - Indira Gandhi National Open University (IGNOU) (2014)