Administration Executive - CIIA
(2023-12 - 2024-02)
- Performed administrative duties such as filing, data entry
- Managing incoming and outgoing phone, mail & courier services & general clerical duties.
Assistant Professor - MIMR
(2023-03 - 2023-10)
- Provided lectures and guidance to graduate students in Business Management courses.
- Supervised student projects related to Business Management topics.
- Evaluated student performance through exams, quizzes, presentations, papers and other assignments.
Customer Service Representative - Medikabazaar – Boston Ivy Healthcare Solutions
(2021-05 - 2021-09)
- Answered customer inquiries and provided accurate information regarding products and services.
- Handling inquiries from clients/customers via phone.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative - Waybeyond Media Pvt Ltd
(2020-03 - 2020-08)
- Conducted outbound calls to follow up on customer questions or concerns.
- Engaged in cold calling activities to generate leads through outbound calls and emails.
Customer Service Manager - BFSI Domain
(2017-11 - 2019-03)
- Provided exceptional customer service to ensure customer satisfaction levels is above 60 %.
- Processing requests before the TAT via in person and email.
- Documentation and filing of necessary processed requests.
- Handing over the deliverables & inventory & keeping record of visitors
Executive – Marketing & Sales Operations - Integreon Managed Solutions
(2017-05 - 2017-08)
- Processing requests of Sales staff via Calls, E-mails, and Chats, i.e. Database Management
- Follow-ups for having the updated information, which is utilized by senior management.
