MIS Analyst | Process Specialist - Cognizant Technology Solutions
(2017-04 - 2026-01)
- Designed and maintained automated MIS dashboards using Advanced Excel VBA/Macros, reducing manual reporting effort by ~30% and improving data accuracy across 3+ global projects.
- Developed daily, weekly, and monthly production, quality, and performance reports for senior leadership and global clients across multiple geographies.
- Built monthly strategic dashboards used by leadership for decision-making; recognized with Excellence Awards for outstanding reporting and automation contributions.
- Managed a 4-member reporting team, conducted daily performance huddles, and tracked team KPIs against SLA targets.
- Created Excel automation tools that eliminated repetitive manual workflows, reducing reporting TAT significantly.
- Conducted transaction audits, calibration calls, and quality reviews to maintain data integrity and SLA compliance.
Media Intelligence Analyst - Cognizant Technology Solutions
(2017-04 - 2026-01)
Key Project: LinkedIn Content Mapping
- Performed large-scale content classification across 10+ languages (English, Spanish, German, French, Portuguese, Japanese, Chinese).
- Utilized Salesforce CRM, Dynamic 365 to track and manage content classification workflows, ensuring accurate data capture and reporting across global teams.
- Built macro-based tools that improved content mapping speed and accuracy by over 25%.
- Delivered stack ranking and performance dashboards for multiple cross-functional teams.
Operational Analyst - Cognizant Technology Solutions
(2017-04 - 2026-01)
Key Project: LinkedIn Reporting
- Managed high-accuracy Sales & Marketing reports for global stakeholders with zero SLA breaches.
- Built monthly performance dashboards in Excel; supported Power BI and Tableau reporting initiatives.
Healthcare Operations Analyst - Cognizant Technology Solutions
(2017-04 - 2026-01)
Key Project: US Healthcare Data (PFO Project)
- Created daily, weekly, and monthly production and quality reports for US healthcare operations.
- Developed customized reports from business requirements; analyzed historical vs. current data for quarterly business reviews.
Senior Reporting Analyst - REV Tech Solutions India Pvt. Ltd. (PFSWeb)
(2015-02 - 2016-08)
- Prepared daily, weekly, and monthly MIS reports within strict SLA timelines for global clients.
- Developed Excel macro-based automation tools that reduced manual reporting effort significantly.
- Created customized client reports using QlikView, Cognos, Crystal Reports, and SharePoint; analyzed performance data to support management decisions.
Professional I – Healthcare Operations & Reporting - Computer Sciences Corporation (CSC)
(2009-12 - 2015-01)
- Analyzed and processed US Health Insurance claims on FACETS, NASCO, and QNXT platforms with high accuracy.
- Built weekly and monthly production and quality dashboards in Advanced Excel; designed new reporting formats that improved productivity tracking.
- Created automated Excel macro tools to streamline operational reporting workflows.
Claims Processing Executive - Hinduja Global Solutions
(2007-10 - 2009-12)
- Processed US healthcare insurance claims with high accuracy and supported team SLA targets.
- Assisted in productivity and quality reporting; supported data consolidation for team dashboards.
