Deepak

Strategic Partnerships & Customer Success Leader with 7+ years of experience in high-growth SaaS environments, specializing in partner ecosystem development, integrations, and revenue-driven collaborations. Proven track record of building and scaling strategic partnerships, driving co-marketing initiatives, and delivering measurable business impact.

Customer Support & Partnerships Manager (SaaS) at Jobma (Select Source International) (2018-07 – Present)

• Owned and scaled strategic partner relationships across ATS and HR tech platforms
• Led end-to-end partnership lifecycle: onboarding, integration, GTM, and optimization
• Collaborated on co-marketing initiatives including campaigns, webinars, and content
• Identified integration opportunities driving adoption and revenue growth
• Managed partner relationships, escalations, and long-term success
• Worked cross-functionally with product, engineering, sales, and marketing teams
• Conducted technical discovery and defined API-based integration workflows
• Managed multiple integration projects ensuring timely delivery
• Tracked partner performance metrics and optimized ROI
• Supported renewals, upsells, and customer retention strategies
• Created onboarding materials, documentation, and training resources
• Maintained CRM records using HubSpot
• Represented Jobma at global events (SHRM, HR Tech, NMSDC)
• Led and mentored the customer support team, improving response time, resolution quality, and overall customer satisfaction
• Established and optimized support processes, SLAs, and escalation frameworks to ensure consistent service delivery
• Acted as the primary escalation point for critical client issues, ensuring timely resolution and stakeholder communication
• Analyzed support trends and customer feedback to identify product gaps and improvement opportunities
• Collaborated with product and engineering teams to prioritize bug fixes and enhancements based on customer impact
• Implemented knowledge base and self-service resources, reducing repetitive queries and improving efficiency
• Monitored key support KPIs (CSAT, resolution time, ticket volume) to drive continuous improvement
• Ensured a seamless transition from onboarding to ongoing support, enhancing overall customer experience

IT Sales Executive at SNVA Ventures (2017-06 – 2018-05)

• Generated new business opportunities and sales pipeline using cold calling and emails.
• Managed client relationships and closed deals
• Collaborated with technical teams for solution alignment

Bachelor of Computer Applications in Computer Applications – Institute of Technology and Science (2013 – 2016)